<< >> NASA ASRS Report 444307, July 1999

Flight attendant flight, B767-300, lhr-jfk, clear air turbulence, passenger refused to situation down. 1 flight attendant injured.

Attributes
ACN	444307
Time
Date	199907
Day	Tue
Local Time Of Day	1201 To 1800
Place
Locale Reference	atc facility : czqx.artcc
State Reference	NF
Environment
Weather Elements	Turbulence
Light	Daylight
Aircraft 1
Controlling Facilities	artcc : czqx.artcc
Operator	common carrier : air carrier
Make Model Name	B767-300 and 300 ER
Operating Under FAR Part	Part 121
Flight Phase	cruise : level
Flight Plan	IFR
Person 1
Affiliation	company : air carrier
Function	flight attendant : on duty
Qualification	flight attendant : currently qualified flight attendant aircraft qualified on : 6
Experience	flight attendant time airline total : 32 flight attendant time total : 32 flight attendant time type : 90
ASRS Report	444307
Person 2
Affiliation	company : air carrier
Function	flight attendant : on duty
Qualification	flight attendant : currently qualified
Events
Anomaly	cabin event other inflight encounter : turbulence non adherence : company policies non adherence : far non adherence : published procedure
Independent Detector	other other : cab #1
Resolutory Action	none taken : anomaly accepted
Consequence	other other
Supplementary
Problem Areas	Passenger Human Performance Weather
Primary Problem	Weather

Narrative:

Because turbulence was clear air and unexpected, we did not have service items stowed, as all 3 cabins were in the process of preparing for follow-on service. Flight attendants tried to lock up as much as possible and situation down. Turbulence worsened, passenger did not listen to PA's and continued to get up. I was not working the cabin. Flight attendant #3 was working when she got hurt.

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Original NASA ASRS Text

Title: FLT ATTENDANT FLT, B767-300, LHR-JFK, CLR AIR TURB, PAX REFUSED TO SIT DOWN. 1 FLT ATTENDANT INJURED.

Narrative: BECAUSE TURB WAS CLR AIR AND UNEXPECTED, WE DID NOT HAVE SVC ITEMS STOWED, AS ALL 3 CABINS WERE IN THE PROCESS OF PREPARING FOR FOLLOW-ON SVC. FLT ATTENDANTS TRIED TO LOCK UP AS MUCH AS POSSIBLE AND SIT DOWN. TURB WORSENED, PAX DID NOT LISTEN TO PA'S AND CONTINUED TO GET UP. I WAS NOT WORKING THE CABIN. FLT ATTENDANT #3 WAS WORKING WHEN SHE GOT HURT.

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.