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Flight attendant flight, B767-300, lhr-jfk, clear air turbulence, passenger refused to situation down. 1 flight attendant injured.
| Attributes | |
| ACN | 444307 |
| Time | |
| Date | 199907 |
| Day | Tue |
| Local Time Of Day | 1201 To 1800 |
| Place | |
| Locale Reference | atc facility : czqx.artcc |
| State Reference | NF |
| Environment | |
| Weather Elements | Turbulence |
| Light | Daylight |
| Aircraft 1 | |
| Controlling Facilities | artcc : czqx.artcc |
| Operator | common carrier : air carrier |
| Make Model Name | B767-300 and 300 ER |
| Operating Under FAR Part | Part 121 |
| Flight Phase | cruise : level |
| Flight Plan | IFR |
| Person 1 | |
| Affiliation | company : air carrier |
| Function | flight attendant : on duty |
| Qualification | flight attendant : currently qualified flight attendant aircraft qualified on : 6 |
| Experience | flight attendant time airline total : 32 flight attendant time total : 32 flight attendant time type : 90 |
| ASRS Report | 444307 |
| Person 2 | |
| Affiliation | company : air carrier |
| Function | flight attendant : on duty |
| Qualification | flight attendant : currently qualified |
| Events | |
| Anomaly | cabin event other inflight encounter : turbulence non adherence : company policies non adherence : far non adherence : published procedure |
| Independent Detector | other other : cab #1 |
| Resolutory Action | none taken : anomaly accepted |
| Consequence | other other |
| Supplementary | |
| Problem Areas | Passenger Human Performance Weather |
| Primary Problem | Weather |
Narrative:
Because turbulence was clear air and unexpected, we did not have service items stowed, as all 3 cabins were in the process of preparing for follow-on service. Flight attendants tried to lock up as much as possible and situation down. Turbulence worsened, passenger did not listen to PA's and continued to get up. I was not working the cabin. Flight attendant #3 was working when she got hurt.
Original NASA ASRS Text
Title: FLT ATTENDANT FLT, B767-300, LHR-JFK, CLR AIR TURB, PAX REFUSED TO SIT DOWN. 1 FLT ATTENDANT INJURED.
Narrative: BECAUSE TURB WAS CLR AIR AND UNEXPECTED, WE DID NOT HAVE SVC ITEMS STOWED, AS ALL 3 CABINS WERE IN THE PROCESS OF PREPARING FOR FOLLOW-ON SVC. FLT ATTENDANTS TRIED TO LOCK UP AS MUCH AS POSSIBLE AND SIT DOWN. TURB WORSENED, PAX DID NOT LISTEN TO PA'S AND CONTINUED TO GET UP. I WAS NOT WORKING THE CABIN. FLT ATTENDANT #3 WAS WORKING WHEN SHE GOT HURT.
Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.