Aircraft contacts jetbridge while being guided by ground personnel.

Attributes
ACN	441853
Time
Date	199907
Day	Fri
Local Time Of Day	1801 To 2400
Place
Locale Reference	airport : iah.airport
State Reference	TX
Altitude	agl single value : 0
Environment
Flight Conditions	VMC
Light	Night
Aircraft 1
Operator	common carrier : air carrier
Make Model Name	Widebody Transport
Operating Under FAR Part	Part 121
Navigation In Use	other
Flight Phase	ground : taxi
Flight Plan	IFR
Person 1
Affiliation	company : air carrier
Function	flight crew : first officer
Qualification	pilot : flight engineer pilot : atp
Experience	flight time last 90 days : 220 flight time total : 14800 flight time type : 2200
ASRS Report	441853
Person 2
Affiliation	company : air carrier
Function	flight crew : captain oversight : pic
Qualification	pilot : atp
Events
Anomaly	ground encounters other
Independent Detector	other other : cgp3
Resolutory Action	none taken : detected after the fact
Consequence	other other
Supplementary
Problem Areas	Aircraft Maintenance Human Performance
Primary Problem	Maintenance Human Performance

Narrative:

At termination of flight from las to iah, aircraft was being marshalled into parking at terminal X, gate X, by a ground crew. The captain and I both noted that the jetbridge was in an unusual position in that it was very low -- possibly full down. The position of the jetbridge and our aircraft was obvious to the marshaller at all times. The captain centered the aircraft on the taxi-in line from the taxiway and proceeded straight ahead very slowly, following the marshaller's signals. As we pulled up, the jetbridge disappeared from my view to the left. The marshaller signaled to proceed until in position and then gave the first and only stop signal and the captain stopped the aircraft. All checklists were accomplished at the appropriate times. As passenger were deplaning, we were informed by our maintenance personnel that we had a large scratch and small puncture in the forward left fuselage between doors L1 and L2 below the window row. Apparently the marshaller failed to ensure adequate clearance and marshaled us into the jetbridge.

Original NASA ASRS Text

Title: ACFT CONTACTS JETBRIDGE WHILE BEING GUIDED BY GND PERSONNEL.

Narrative: AT TERMINATION OF FLT FROM LAS TO IAH, ACFT WAS BEING MARSHALLED INTO PARKING AT TERMINAL X, GATE X, BY A GND CREW. THE CAPT AND I BOTH NOTED THAT THE JETBRIDGE WAS IN AN UNUSUAL POS IN THAT IT WAS VERY LOW -- POSSIBLY FULL DOWN. THE POS OF THE JETBRIDGE AND OUR ACFT WAS OBVIOUS TO THE MARSHALLER AT ALL TIMES. THE CAPT CTRED THE ACFT ON THE TAXI-IN LINE FROM THE TXWY AND PROCEEDED STRAIGHT AHEAD VERY SLOWLY, FOLLOWING THE MARSHALLER'S SIGNALS. AS WE PULLED UP, THE JETBRIDGE DISAPPEARED FROM MY VIEW TO THE L. THE MARSHALLER SIGNALED TO PROCEED UNTIL IN POS AND THEN GAVE THE FIRST AND ONLY STOP SIGNAL AND THE CAPT STOPPED THE ACFT. ALL CHKLISTS WERE ACCOMPLISHED AT THE APPROPRIATE TIMES. AS PAX WERE DEPLANING, WE WERE INFORMED BY OUR MAINT PERSONNEL THAT WE HAD A LARGE SCRATCH AND SMALL PUNCTURE IN THE FORWARD L FUSELAGE BTWN DOORS L1 AND L2 BELOW THE WINDOW ROW. APPARENTLY THE MARSHALLER FAILED TO ENSURE ADEQUATE CLRNC AND MARSHALED US INTO THE JETBRIDGE.

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.