Narrative:

I was called to main cabin by the #4 flight attendant and the #2 told that a passenger was swearing and disturbing other passenger. The passenger and crew asked her to lower her voice and she lashed out verbally. I could hear her in the backgnd screaming while I was on the phone with flight attendant #2. I went back to main cabin, asked her to calm down and stop using such language. She replied she would say what she wanted to say and as loud as she wanted to say it. Again, I told her this was unacceptable behavior on the airplane, if she continued we could land and have her removed. She told me to go ahead and 'get the pilot, I don't care!' flight attendant #2 called the cockpit and advised them we may need help handling her. At this point she stood up from her seat yelling that she wanted to get out of here, she wanted off of the plane. She started to come at me from her seat jumping over her daughter who was in the aisle seat. I put my hands out to keep her from falling on her daughter and she proceeded to grab me by the throat, smack me in the head and face, knocking my glasses to the floor. By this time the captain and first officer were in the aisle, while she was being restrained by the man she was traveling with. I noticed her daughter crying unctlably. While the pilots were diffusing the situation, I calmed the little girl. I had no further contact with her. She was arrested on our arrival.

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Original NASA ASRS Text

Title: FLT ATTENDANT RPT REGARDING AN UNRULY AND FOUL MOUTHED PAX ON AN OVERSEAS FLT. SHE WAS ARRESTED ON ARR.

Narrative: I WAS CALLED TO MAIN CABIN BY THE #4 FLT ATTENDANT AND THE #2 TOLD THAT A PAX WAS SWEARING AND DISTURBING OTHER PAX. THE PAX AND CREW ASKED HER TO LOWER HER VOICE AND SHE LASHED OUT VERBALLY. I COULD HEAR HER IN THE BACKGND SCREAMING WHILE I WAS ON THE PHONE WITH FLT ATTENDANT #2. I WENT BACK TO MAIN CABIN, ASKED HER TO CALM DOWN AND STOP USING SUCH LANGUAGE. SHE REPLIED SHE WOULD SAY WHAT SHE WANTED TO SAY AND AS LOUD AS SHE WANTED TO SAY IT. AGAIN, I TOLD HER THIS WAS UNACCEPTABLE BEHAVIOR ON THE AIRPLANE, IF SHE CONTINUED WE COULD LAND AND HAVE HER REMOVED. SHE TOLD ME TO GO AHEAD AND 'GET THE PLT, I DON'T CARE!' FLT ATTENDANT #2 CALLED THE COCKPIT AND ADVISED THEM WE MAY NEED HELP HANDLING HER. AT THIS POINT SHE STOOD UP FROM HER SEAT YELLING THAT SHE WANTED TO GET OUT OF HERE, SHE WANTED OFF OF THE PLANE. SHE STARTED TO COME AT ME FROM HER SEAT JUMPING OVER HER DAUGHTER WHO WAS IN THE AISLE SEAT. I PUT MY HANDS OUT TO KEEP HER FROM FALLING ON HER DAUGHTER AND SHE PROCEEDED TO GRAB ME BY THE THROAT, SMACK ME IN THE HEAD AND FACE, KNOCKING MY GLASSES TO THE FLOOR. BY THIS TIME THE CAPT AND FO WERE IN THE AISLE, WHILE SHE WAS BEING RESTRAINED BY THE MAN SHE WAS TRAVELING WITH. I NOTICED HER DAUGHTER CRYING UNCTLABLY. WHILE THE PLTS WERE DIFFUSING THE SIT, I CALMED THE LITTLE GIRL. I HAD NO FURTHER CONTACT WITH HER. SHE WAS ARRESTED ON OUR ARR.

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.