<< >> NASA ASRS Report 421979, November 1998

Flight attendant report regarding a passenger who would not comply with seat belt sign and became obnoxious even into the terminal area on arrival.

Attributes
ACN	421979
Time
Date	199811
Day	Sun
Local Time Of Day	1201 To 1800
Place
Locale Reference	atc facility : dfw
State Reference	TX
Environment
Flight Conditions	VMC
Light	Daylight
Aircraft 1
Operator	common carrier : air carrier
Make Model Name	DC-10 Undifferentiated or Other Model
Operating Under FAR Part	Part 121
Flight Phase	cruise other
Flight Plan	IFR
Person 1
Affiliation	company : air carrier
Function	flight attendant : on duty
Qualification	other other : other
ASRS Report	421979
Person 2
Affiliation	company : air carrier
Function	flight attendant : on duty
Qualification	other other : other
Events
Anomaly	other anomaly other
Independent Detector	other other : unspecified
Resolutory Action	none taken : unable
Consequence	Other
Supplementary
Air Traffic Incident	other

Narrative:

My part is very minor -- passenger mrs X was heading for first class cabin. I stopped her, informed her that she needed to return to her seat. Seat belt sign was on and we were busy serving first class. She had a young infant in her arms. She ignored my request and was standing at seat xx when #1 flight attendant went to talk to her. I finished plating food, then returned to my duties in lower lobe galley. My co-workers continued to deal with the passenger even in the terminal after arrival.

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Original NASA ASRS Text

Title: FLT ATTENDANT RPT REGARDING A PAX WHO WOULD NOT COMPLY WITH SEAT BELT SIGN AND BECAME OBNOXIOUS EVEN INTO THE TERMINAL AREA ON ARR.

Narrative: MY PART IS VERY MINOR -- PAX MRS X WAS HEADING FOR FIRST CLASS CABIN. I STOPPED HER, INFORMED HER THAT SHE NEEDED TO RETURN TO HER SEAT. SEAT BELT SIGN WAS ON AND WE WERE BUSY SERVING FIRST CLASS. SHE HAD A YOUNG INFANT IN HER ARMS. SHE IGNORED MY REQUEST AND WAS STANDING AT SEAT XX WHEN #1 FLT ATTENDANT WENT TO TALK TO HER. I FINISHED PLATING FOOD, THEN RETURNED TO MY DUTIES IN LOWER LOBE GALLEY. MY CO-WORKERS CONTINUED TO DEAL WITH THE PAX EVEN IN THE TERMINAL AFTER ARR.

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.