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Cabin attendant, B757, ewr-sju. Passenger pinned cabin attendant against cart, threatened him with a fight in the terminal. Arrival, sju police took cabin attendant and passenger to police station.
| Attributes | |
| ACN | 470843 |
| Time | |
| Date | 200004 |
| Day | Sun |
| Local Time Of Day | 0601 To 1200 |
| Place | |
| Locale Reference | atc facility : zdc.artcc |
| State Reference | DC |
| Environment | |
| Light | Daylight |
| Aircraft 1 | |
| Controlling Facilities | artcc : zdc.artcc |
| Operator | common carrier : air carrier |
| Make Model Name | B757 Undifferentiated or Other Model |
| Operating Under FAR Part | Part 121 |
| Flight Phase | cruise : level |
| Flight Plan | IFR |
| Person 1 | |
| Affiliation | company : air carrier |
| Function | flight attendant : on duty |
| Qualification | flight attendant : currently qualified flight attendant aircraft qualified on : 5 |
| Experience | flight attendant time airline total : 30 flight attendant time total : 30 flight attendant time type : 5 |
| ASRS Report | 470843 |
| Person 2 | |
| Affiliation | company : air carrier |
| Function | flight attendant : on duty |
| Qualification | flight attendant : currently qualified |
| Events | |
| Anomaly | cabin event : passenger misconduct non adherence : company policies non adherence : far non adherence : published procedure |
| Independent Detector | other other : cab #1 |
| Resolutory Action | other |
| Consequence | Other |
| Supplementary | |
| Problem Areas | Passenger Human Performance |
| Primary Problem | Passenger Human Performance |
Narrative:
While working the meal cart with flight attendant #2, a passenger approached flight attendant #2 from behind and basically pinned flight attendant #2 against the cart, because the passenger was that close to flight attendant #2, and the passenger started to yell about a glass of ice. I heard the passenger say to flight attendant #2 'we'll settle this issue over a fight in the terminal.' flight attendant #2 went to the cockpit to talk to the captain and the aircraft was met by the sju police. Flight attendant #2 and the passenger were taken to the police station.
Original NASA ASRS Text
Title: CABIN ATTENDANT, B757, EWR-SJU. PAX PINNED CABIN ATTENDANT AGAINST CART, THREATENED HIM WITH A FIGHT IN THE TERMINAL. ARR, SJU POLICE TOOK CABIN ATTENDANT AND PAX TO POLICE STATION.
Narrative: WHILE WORKING THE MEAL CART WITH FLT ATTENDANT #2, A PAX APCHED FLT ATTENDANT #2 FROM BEHIND AND BASICALLY PINNED FLT ATTENDANT #2 AGAINST THE CART, BECAUSE THE PAX WAS THAT CLOSE TO FLT ATTENDANT #2, AND THE PAX STARTED TO YELL ABOUT A GLASS OF ICE. I HEARD THE PAX SAY TO FLT ATTENDANT #2 'WE'LL SETTLE THIS ISSUE OVER A FIGHT IN THE TERMINAL.' FLT ATTENDANT #2 WENT TO THE COCKPIT TO TALK TO THE CAPT AND THE ACFT WAS MET BY THE SJU POLICE. FLT ATTENDANT #2 AND THE PAX WERE TAKEN TO THE POLICE STATION.
Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.