<< >> NASA ASRS Report 402959, March 1998

Onboard B767-300, disruptive passenger interfered with cabin attendants in aisle and stole from duty free cart. Passenger argued with and was separated from his injured travel companion in-flight. First officer intervened, passenger arrested upon arrival at destination.

Attributes
ACN	402959
Time
Date	199803
Day	Tue
Local Time Of Day	1801 To 2400
Place
Locale Reference	atc facility : eggx
State Reference	FO
Environment
Flight Conditions	VMC
Light	Night
Aircraft 1
Controlling Facilities	artcc : eggx artcc : zlc
Operator	common carrier : air carrier
Make Model Name	B767-300 and 300 ER
Operating Under FAR Part	Part 121
Navigation In Use	Other Other
Flight Phase	cruise other
Route In Use	enroute : atlantic
Flight Plan	IFR
Person 1
Affiliation	company : air carrier
Function	flight attendant : on duty
Qualification	other other : other
ASRS Report	402959
Person 2
Affiliation	company : air carrier
Function	flight crew : captain oversight : pic
Qualification	pilot : atp
Events
Anomaly	other anomaly other
Independent Detector	other other : unspecified
Resolutory Action	none taken : unable
Consequence	Other
Supplementary
Air Traffic Incident	other

Narrative:

Passenger stood in various locations of aircraft for over 2 hours. As soon as the duty free cart neared his coach seat, he then got invasive with the duty free flight attendants and wouldn't move out of aisle so they could pass. When one left the cart to get additional items, he took the duty free off the top of the cart. He had complained to all the flight attendants that he was upset with his girlfriend over hurting her back and ending their vacation prematurely. She had difficulty moving and was boarded and deplaned by wheelchair. Obviously they were fighting and she was hurting. First officer spoke with him. We moved her to a vacant business class seat and he finally sat down. He came up once to check on her and we convinced him to stay seated. Bobbies met flight. He was booked but only because he was too pushy with officers.

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Original NASA ASRS Text

Title: ONBOARD B767-300, DISRUPTIVE PAX INTERFERED WITH CABIN ATTENDANTS IN AISLE AND STOLE FROM DUTY FREE CART. PAX ARGUED WITH AND WAS SEPARATED FROM HIS INJURED TRAVEL COMPANION INFLT. FO INTERVENED, PAX ARRESTED UPON ARR AT DEST.

Narrative: PAX STOOD IN VARIOUS LOCATIONS OF ACFT FOR OVER 2 HRS. AS SOON AS THE DUTY FREE CART NEARED HIS COACH SEAT, HE THEN GOT INVASIVE WITH THE DUTY FREE FLT ATTENDANTS AND WOULDN'T MOVE OUT OF AISLE SO THEY COULD PASS. WHEN ONE LEFT THE CART TO GET ADDITIONAL ITEMS, HE TOOK THE DUTY FREE OFF THE TOP OF THE CART. HE HAD COMPLAINED TO ALL THE FLT ATTENDANTS THAT HE WAS UPSET WITH HIS GIRLFRIEND OVER HURTING HER BACK AND ENDING THEIR VACATION PREMATURELY. SHE HAD DIFFICULTY MOVING AND WAS BOARDED AND DEPLANED BY WHEELCHAIR. OBVIOUSLY THEY WERE FIGHTING AND SHE WAS HURTING. FO SPOKE WITH HIM. WE MOVED HER TO A VACANT BUSINESS CLASS SEAT AND HE FINALLY SAT DOWN. HE CAME UP ONCE TO CHK ON HER AND WE CONVINCED HIM TO STAY SEATED. BOBBIES MET FLT. HE WAS BOOKED BUT ONLY BECAUSE HE WAS TOO PUSHY WITH OFFICERS.

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.