A300 crew was required to land short of destination to eject abusive and disruptive passenger at rdu...

Attributes
ACN	499420
Time
Date	200101
Day	Thu
Local Time Of Day	1801 To 2400
Place
Locale Reference	atc facility : zny.artcc
State Reference	NY
Environment
Flight Conditions	VMC
Light	Night
Aircraft 1
Controlling Facilities	artcc : zny.artcc
Operator	common carrier : air carrier
Make Model Name	A300
Operating Under FAR Part	Part 121
Navigation In Use	other
Flight Phase	cruise : level
Flight Plan	IFR
Person 1
Affiliation	company : air carrier government other
Function	flight attendant : on duty other personnel other
Qualification	flight attendant : currently qualified flight attendant aircraft qualified on : 8 other other : police
Experience	flight attendant time airline total : 3 flight attendant time total : 3 flight attendant time type : 40
ASRS Report	499420
Person 2
Affiliation	company : air carrier
Function	flight attendant : on duty oversight : flight attendant in charge
Qualification	flight attendant : currently qualified
Events
Anomaly	cabin event : passenger misconduct non adherence : published procedure non adherence : company policies
Independent Detector	other flight crewa
Resolutory Action	controller : issued new clearance flight crew : diverted to another airport flight crew : landed as precaution none taken : detected after the fact other
Consequence	other
Supplementary
Problem Areas	Passenger Human Performance
Primary Problem	Passenger Human Performance

Narrative:

2 foreign passenger on their way to milan via jfk and lhr became irrational when asked to pay for their wine in the coach cabin. They both became very loud. Other passenger in the area moved to get away from them. The passenger began shaking their fists and pounding the tray table very aggressively. After several attempts to calm and warn the passenger, it became clear they needed to come off. We landed in rdu and they were removed by the police.

Original NASA ASRS Text

Title: A300 CREW WAS REQUIRED TO LAND SHORT OF DEST TO EJECT ABUSIVE AND DISRUPTIVE PAX AT RDU.

Narrative: 2 FOREIGN PAX ON THEIR WAY TO MILAN VIA JFK AND LHR BECAME IRRATIONAL WHEN ASKED TO PAY FOR THEIR WINE IN THE COACH CABIN. THEY BOTH BECAME VERY LOUD. OTHER PAX IN THE AREA MOVED TO GET AWAY FROM THEM. THE PAX BEGAN SHAKING THEIR FISTS AND POUNDING THE TRAY TABLE VERY AGGRESSIVELY. AFTER SEVERAL ATTEMPTS TO CALM AND WARN THE PAX, IT BECAME CLR THEY NEEDED TO COME OFF. WE LANDED IN RDU AND THEY WERE REMOVED BY THE POLICE.

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.