Cabin attendant was injured at cruise when an overflowing coffee pot splashed coffee on her face during beverage service and the aircraft was reacting to turbulence. The captain diverted to land for medical help.

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Attributes
ACN	390246
Time
Date	199712
Day	Mon
Local Time Of Day	0601 To 1200
Place
Locale Reference	atc facility : zzz
State Reference	US
Environment
Flight Conditions	VMC
Light	Daylight
Aircraft 1
Operator	common carrier : air carrier
Make Model Name	A300
Operating Under FAR Part	Part 121
Navigation In Use	Other Other
Flight Phase	cruise other other
Route In Use	enroute airway : zdc
Flight Plan	IFR
Person 1
Affiliation	company : air carrier
Function	flight attendant : on duty
Qualification	other other : other
ASRS Report	390246
Person 2
Affiliation	company : air carrier
Function	flight crew : captain oversight : pic
Qualification	pilot : atp
Events
Anomaly	aircraft equipment problem : less severe inflight encounter : weather
Independent Detector	other other : unspecified
Resolutory Action	other
Consequence	other
Supplementary
Primary Problem	Weather
Air Traffic Incident	other

Narrative:

We started beverage service on cart and I went back to get coffee. We had bad turbulence from takeoff to this point and after reaching up to get coffee pot, the coffee maker must have been broken and the pot was overflowing and I did not realize this. Also, I was bouncing all over the place in the back. The pot of coffee splashed up on the right side of my face, down my neck and chest. The captain landed at mia (an unscheduled stop and diversion) and let me off. I had second degree burns on my forehead and around right eye. I deadheaded home with an iod. To prevent this, we should have been told to remain seated and not to start the service. Plus it was unfortunate the coffee maker was not working correctly and the fact that it is not mounted eye level in the galley was a factor.

Original NASA ASRS Text

Title: CABIN ATTENDANT WAS INJURED AT CRUISE WHEN AN OVERFLOWING COFFEE POT SPLASHED COFFEE ON HER FACE DURING BEVERAGE SVC AND THE ACFT WAS REACTING TO TURB. THE CAPT DIVERTED TO LAND FOR MEDICAL HELP.

Narrative: WE STARTED BEVERAGE SVC ON CART AND I WENT BACK TO GET COFFEE. WE HAD BAD TURB FROM TKOF TO THIS POINT AND AFTER REACHING UP TO GET COFFEE POT, THE COFFEE MAKER MUST HAVE BEEN BROKEN AND THE POT WAS OVERFLOWING AND I DID NOT REALIZE THIS. ALSO, I WAS BOUNCING ALL OVER THE PLACE IN THE BACK. THE POT OF COFFEE SPLASHED UP ON THE R SIDE OF MY FACE, DOWN MY NECK AND CHEST. THE CAPT LANDED AT MIA (AN UNSCHEDULED STOP AND DIVERSION) AND LET ME OFF. I HAD SECOND DEG BURNS ON MY FOREHEAD AND AROUND R EYE. I DEADHEADED HOME WITH AN IOD. TO PREVENT THIS, WE SHOULD HAVE BEEN TOLD TO REMAIN SEATED AND NOT TO START THE SVC. PLUS IT WAS UNFORTUNATE THE COFFEE MAKER WAS NOT WORKING CORRECTLY AND THE FACT THAT IT IS NOT MOUNTED EYE LEVEL IN THE GALLEY WAS A FACTOR.

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.