<< >> NASA ASRS Report 344906, August 1996

Passenger load in error for takeoff. Closeout passenger count showed 88 plus W0 (no jumpseater), but flight crew notified load planning of the jumpseat rider who was then added. But what the flight crew didn't know was that the gate agent had left passenger tickets on board and the passenger count was 98. Revision sent to company en route.

Attributes
ACN	344906
Time
Date	199608
Day	Wed
Local Time Of Day	0601 To 1200
Place
Locale Reference	airport : ord
State Reference	IL
Altitude	agl bound lower : 0 agl bound upper : 0
Aircraft 1
Operator	common carrier : air carrier
Make Model Name	Fokker 100
Operating Under FAR Part	Part 121
Navigation In Use	Other Other
Flight Phase	ground : preflight
Flight Plan	IFR
Person 1
Affiliation	company : air carrier
Function	flight crew : captain oversight : pic
Qualification	pilot : atp
ASRS Report	344906
Person 2
Affiliation	company : air carrier
Function	flight crew : first officer
Qualification	pilot : commercial pilot : instrument
ASRS Report	344905
Events
Anomaly	non adherence : published procedure other anomaly other
Independent Detector	other flight crewa
Resolutory Action	none taken : detected after the fact
Consequence	Other
Supplementary
Primary Problem	Flight Crew Human Performance
Air Traffic Incident	other

Narrative:

Flight weight capped at 100 passenger. At departure time we had last min passenger boarded for a full airplane plus 1 W0. At the last min a passenger wanted to get off the flight. The gate agent and tower and I agreed that the passenger bags must be removed. After talking with the passenger, who didn't want to cause a problem, decided to go after all. Our closeout showed 88 and W0. We called about the west but both the first officer and I did not realize that the closeout should have read 97 and W1 for a total of 98 passenger. Half way to rdu the flight attendant came up and said gate agent left tickets on board. We then realized passenger count and load closeout was wrong. We called dispatch and gave them the correct passenger count and updated the weight. We did not exceed any structural limits of the aircraft or weights.

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Original NASA ASRS Text

Title: PAX LOAD IN ERROR FOR TKOF. CLOSEOUT PAX COUNT SHOWED 88 PLUS W0 (NO JUMPSEATER), BUT FLC NOTIFIED LOAD PLANNING OF THE JUMPSEAT RIDER WHO WAS THEN ADDED. BUT WHAT THE FLC DIDN'T KNOW WAS THAT THE GATE AGENT HAD LEFT PAX TICKETS ON BOARD AND THE PAX COUNT WAS 98. REVISION SENT TO COMPANY ENRTE.

Narrative: FLT WT CAPPED AT 100 PAX. AT DEP TIME WE HAD LAST MIN PAX BOARDED FOR A FULL AIRPLANE PLUS 1 W0. AT THE LAST MIN A PAX WANTED TO GET OFF THE FLT. THE GATE AGENT AND TWR AND I AGREED THAT THE PAX BAGS MUST BE REMOVED. AFTER TALKING WITH THE PAX, WHO DIDN'T WANT TO CAUSE A PROB, DECIDED TO GO AFTER ALL. OUR CLOSEOUT SHOWED 88 AND W0. WE CALLED ABOUT THE W BUT BOTH THE FO AND I DID NOT REALIZE THAT THE CLOSEOUT SHOULD HAVE READ 97 AND W1 FOR A TOTAL OF 98 PAX. HALF WAY TO RDU THE FLT ATTENDANT CAME UP AND SAID GATE AGENT LEFT TICKETS ON BOARD. WE THEN REALIZED PAX COUNT AND LOAD CLOSEOUT WAS WRONG. WE CALLED DISPATCH AND GAVE THEM THE CORRECT PAX COUNT AND UPDATED THE WT. WE DID NOT EXCEED ANY STRUCTURAL LIMITS OF THE ACFT OR WTS.

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.