Narrative:

This incident occurred during push out/taxi. The aircraft was positioned for taxi and ground crew given a verbal disconnect when a flight attendant called with a systems problem. I requested the ground crew to stand-by on the head set and directed my crew toward solving the systems problem. After satisfactorily solving the problem, I requested and received taxi clearance, forgetting that I had requested our ground crew to stand-by on the head set. I taxied into a tow bar which required our being towed back to the gate for a maintenance inspection.

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Original NASA ASRS Text

Title: WDB STOPS TAXI TO PROBLEM SOLVE. TAXIES FORGETTING REQUEST FOR GND CREW TO STANDBY. TAXIED INTO TOW BAR.

Narrative: THIS INCIDENT OCCURRED DURING PUSH OUT/TAXI. THE ACFT WAS POSITIONED FOR TAXI AND GND CREW GIVEN A VERBAL DISCONNECT WHEN A FLT ATTENDANT CALLED WITH A SYSTEMS PROBLEM. I REQUESTED THE GND CREW TO STAND-BY ON THE HEAD SET AND DIRECTED MY CREW TOWARD SOLVING THE SYSTEMS PROBLEM. AFTER SATISFACTORILY SOLVING THE PROBLEM, I REQUESTED AND RECEIVED TAXI CLRNC, FORGETTING THAT I HAD REQUESTED OUR GND CREW TO STAND-BY ON THE HEAD SET. I TAXIED INTO A TOW BAR WHICH REQUIRED OUR BEING TOWED BACK TO THE GATE FOR A MAINT INSPECTION.

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.