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Flight attendant reported a passenger was non compliant with face mask policy during flight. Reporter stated the passenger said he had a medical condition; but it was not noted in the crew's records.
| Attributes | |
| ACN | 1758346 |
| Time | |
| Date | 202008 |
| Local Time Of Day | 0601-1200 |
| Aircraft 1 | |
| Make Model Name | Commercial Fixed Wing |
| Operating Under FAR Part | Part 121 |
| Flight Phase | Cruise |
| Flight Plan | IFR |
| Person 1 | |
| Function | Flight Attendant (On Duty) |
| Qualification | Flight Attendant Current |
| Events | |
| Anomaly | Deviation - Procedural Published Material / Policy Flight Deck / Cabin / Aircraft Event Passenger Misconduct |
Narrative:
I was the B flight attendant on aircraft X. We had a passenger that did not want to wear his mask. Said he had a medical condition. I told him since it was not said or documented in our records [the mask] had to be over his nose if he was not drinking or eating. Passenger was seated in XX1. Flight attendant a told me she was talking to him before takeoff. I had to remind him on service. Flight attendant D came and said he was not in compliance. We explained to her. Breakdown was in CRM on my part. Allow medical notes from doctors.
Original NASA ASRS Text
Title: Flight Attendant reported a passenger was non compliant with face mask policy during flight. Reporter stated the passenger said he had a medical condition; but it was not noted in the crew's records.
Narrative: I was the B FA on Aircraft X. We had a passenger that did not want to wear his mask. Said he had a medical condition. I told him since it was not said or documented in our records [the mask] had to be over his nose if he was not drinking or eating. Passenger was seated in XX1. FA A told me she was talking to him before takeoff. I had to remind him on service. FA D came and said he was not in compliance. We explained to her. Breakdown was in CRM on my part. Allow medical notes from doctors.
Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.