Narrative:

During a medical emergency; I went to use my [electronic] manual section on bleeding. When I tried to log in my screen stated that my passcode had expired and I needed to change it now in order for me to log. I didn't think anything of it due to the fact that this has happened to me before on two other times during other flights. Those other times I was able to change my passcode and continue what I was doing. However; this did not work out that way. When it prompted me to change my passcode I did then it stated to re-enter again; which I did then it said on the screen phone locked retry in 1 minute. When the one minute was up I tried again; it said phone locked retry in 5 minutes. When the time was up I tried again; it said try again in 15 minutes. After the 15 minutes was up I tried again then the [tablet] started erasing all of my apps icons and the screen went black and shut off. I was stunned and upset especially since I was in midair with a medical emergency and diverting. And no working [tablet]. I was more upset because I did ask the [tablet] support team once before why does the [tablet] update in midflight and I can't get access to use any apps. The answer I got was I don't know. It has happened to others as well. This was what I trying to avoid when I brought it to the company attention. Upon landing I was able to talk with the [tablet] support team and the [tablet] was back up and all the apps worked. So for approximately 1 one hour I was out of a working [tablet].

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Original NASA ASRS Text

Title: Flight Attendant reported being unable to log into the electronic manual during a medical emergency.

Narrative: During a medical emergency; I went to use my [electronic] manual Section on bleeding. When I tried to log in my screen stated that my passcode had expired and I needed to change it now in order for me to log. I didn't think anything of it due to the fact that this has happened to me before on two other times during other flights. Those other times I was able to change my passcode and continue what I was doing. However; this did not work out that way. When it prompted me to change my passcode I did then it stated to re-enter again; which I did then it said on the screen phone locked retry in 1 minute. When the one minute was up I tried again; it said phone locked retry in 5 minutes. When the time was up I tried again; it said try again in 15 minutes. After the 15 minutes was up I tried again then the [tablet] started erasing all of my apps icons and the screen went black and shut off. I was stunned and upset especially since I was in midair with a medical emergency and diverting. And no working [tablet]. I was more upset because I did ask the [tablet] support team once before why does the [tablet] update in midflight and I can't get access to use any apps. The answer I got was I don't know. It has happened to others as well. This was what I trying to avoid when I brought it to the company attention. Upon landing I was able to talk with the [tablet] support team and the [tablet] was back up and all the apps worked. So for approximately 1 one hour I was out of a working [tablet].

Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.