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37000 Feet | Browse and search NASA's Aviation Safety Reporting System |
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| Attributes | |
| ACN | 624747 |
| Time | |
| Date | 200407 |
| Day | Sun |
| Local Time Of Day | 1801 To 2400 |
| Place | |
| Locale Reference | airport : bos.airport |
| State Reference | MA |
| Environment | |
| Light | Daylight |
| Aircraft 1 | |
| Controlling Facilities | tracon : a90.tracon tower : bos.tower |
| Operator | common carrier : air carrier |
| Make Model Name | MD-80 Series (DC-9-80) Undifferentiated or Other Model |
| Operating Under FAR Part | Part 121 |
| Flight Phase | descent : approach |
| Flight Plan | IFR |
| Person 1 | |
| Affiliation | company : air carrier |
| Function | flight attendant : on duty |
| Qualification | flight attendant : currently qualified flight attendant aircraft qualified on : 5 |
| Experience | flight attendant time airline total : 4 flight attendant time total : 4 flight attendant time type : 85 |
| ASRS Report | 624747 |
| Person 2 | |
| Affiliation | company : air carrier |
| Function | flight crew : captain oversight : pic |
| Events | |
| Anomaly | cabin event : passenger electronic device cabin event : passenger misconduct non adherence : published procedure non adherence : far non adherence : company policies |
| Independent Detector | other other : 1 |
| Resolutory Action | none taken : anomaly accepted |
| Supplementary | |
| Problem Areas | Passenger Human Performance |
| Primary Problem | Passenger Human Performance |
Narrative:
Made prepare for landing PA. Flight attendant #4 asked first class passenger (2 times) to turn off electronic device for landing. I asked passenger 2 times, as well, to turn off electronic device for landing. Passenger kept saying 'just a min.' I told passenger she needed to turn off device right away because I needed to take my jump seat for landing. It was bumpy and the landing gear was coming down. Passenger threw her stuff down and refused to stow her carry-on's under her seat for landing. I quickly took my jump seat for my safety. Passenger needed to be cooperative and not cause a disturbance right at landing.
Original NASA ASRS Text
Title: AN MD-S80 FLT ATTENDANT RPTED THAT A FIRST CLASS PAX REFUSED TO TURN OFF HER PERSONAL ELECTRONIC DEVICE AND STOW HER CARRY-ON'S BEFORE ARRIVING AT BOS.
Narrative: MADE PREPARE FOR LNDG PA. FLT ATTENDANT #4 ASKED FIRST CLASS PAX (2 TIMES) TO TURN OFF ELECTRONIC DEVICE FOR LNDG. I ASKED PAX 2 TIMES, AS WELL, TO TURN OFF ELECTRONIC DEVICE FOR LNDG. PAX KEPT SAYING 'JUST A MIN.' I TOLD PAX SHE NEEDED TO TURN OFF DEVICE RIGHT AWAY BECAUSE I NEEDED TO TAKE MY JUMP SEAT FOR LNDG. IT WAS BUMPY AND THE LNDG GEAR WAS COMING DOWN. PAX THREW HER STUFF DOWN AND REFUSED TO STOW HER CARRY-ON'S UNDER HER SEAT FOR LNDG. I QUICKLY TOOK MY JUMP SEAT FOR MY SAFETY. PAX NEEDED TO BE COOPERATIVE AND NOT CAUSE A DISTURBANCE RIGHT AT LNDG.
Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.