Narrative:

Final walk through the cabin I noticed passenger had a small backpack on his lap. I asked him to stow it. He became defensive and loudly said to me 'no one has ever asked me to do that.' I asked again; and explained it was considered a carry on and therefore needed to go in the overhead; as he had no seat in front of him to stow it underneath. He again stated he had never been told to do that. He opened it and started to remove paperwork and personal items; and the passenger next to him asked me if that was ok. I said; yes he could secure those items in his hand; but not the backpack. I then placed the backpack in the overhead.as we were on the taxiway same passenger was on his phone. Passenger behind him looked at me to get my attention and pointed; at passenger and his phone and mouthed to me 'he is on the internet.' I tapped passenger on his shoe to get his attention and asked if he was in airplane mode. He replies; loudly; 'yes I am and will you stop touching me?' I answered; 'of course.' passenger behind him; then taps him on the shoulder and says; 'I would appreciate it if you would do as you are asked; and get off your phone.' the father of the disruptive passenger turns around and states the son is using a certain app that isn't on the internet. The passenger who spoke up; looks at me and shakes his head. The disruptive passenger does not comply. When I hear the after takeoff chime; I go to the back galley and explain to [other flight attendant] what has been happening. We decide to switch and she will now [takes that part of the cabin]. This switch avoided further conflict between the disruptive passenger and myself. I don't believe I committed any errors. Passenger was not receptive to following directions; or to any verbal contact with me.

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Original NASA ASRS Text

Title: A Flight Attendant reported that a passenger was not compliant in regard to stowing of baggage and electronic device usage.

Narrative: Final walk through the cabin I noticed passenger had a small backpack on his lap. I asked him to stow it. He became defensive and loudly said to me 'NO ONE HAS EVER ASKED ME TO DO THAT.' I asked again; and explained it was considered a carry on and therefore needed to go in the overhead; as he had no seat in front of him to stow it underneath. He again stated he had never been told to do that. He opened it and started to remove paperwork and personal items; and the passenger next to him asked me if that was ok. I said; yes he could secure those items in his hand; but not the backpack. I then placed the backpack in the overhead.As we were on the taxiway same passenger was on his phone. Passenger behind him looked at me to get my attention and pointed; at passenger and his phone and mouthed to me 'he is on the internet.' I tapped passenger on his shoe to get his attention and asked if he was in airplane mode. He replies; loudly; 'YES I AM AND WILL YOU STOP TOUCHING ME?' I answered; 'of course.' Passenger behind him; then taps him on the shoulder and says; 'I would appreciate it if you would do as you are asked; and get off your phone.' The father of the disruptive passenger turns around and states the son is using a certain app that isn't on the internet. The passenger who spoke up; looks at me and shakes his head. The disruptive passenger does not comply. When I hear the after takeoff chime; I go to the back galley and explain to [other Flight Attendant] what has been happening. We decide to switch and she will now [takes that part of the cabin]. This switch avoided further conflict between the disruptive passenger and myself. I don't believe I committed any errors. Passenger was not receptive to following directions; or to any verbal contact with me.

Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.