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37000 Feet | Browse and search NASA's Aviation Safety Reporting System |
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A flight attendant reported an increase in passengers not complying with regulations and flight attendant instructions.
| Attributes | |
| ACN | 1309168 |
| Time | |
| Date | 201511 |
| Place | |
| Locale Reference | ZZZ.Airport |
| State Reference | US |
| Aircraft 1 | |
| Make Model Name | Commercial Fixed Wing |
| Operating Under FAR Part | Part 121 |
| Flight Phase | Landing Takeoff Taxi |
| Flight Plan | IFR |
| Component | |
| Aircraft Component | Seatbelt |
| Person 1 | |
| Function | Flight Attendant (On Duty) |
| Qualification | Flight Attendant Current |
| Events | |
| Anomaly | Deviation - Procedural FAR Deviation - Procedural Published Material / Policy Flight Deck / Cabin / Aircraft Event Passenger Electronic Device Flight Deck / Cabin / Aircraft Event Passenger Misconduct |
Narrative:
This report applies to many flights that I have worked for several months. There seems to be a pattern of passengers not complying with flight attendant instructions. Generally seat belt sign; or getting prepared for takeoff or landing; getting up after the 10;000 feet announcement; arguing general requests regarding safety etc. Some of this I attribute to passengers using their own electronic devices and earphones prior to takeoff and landing and therefore cannot hear our announcements. Some is just a sense of entitlement and their rights to do as they wish regardless of our instructions. On this particular flight; passengers were getting up and using the restrooms on our approach. Passengers were still putting away bags in the overheads after we had completed our checks and passengers were delaying turning off lap tops after several requests for them to do so. I have delayed writing this report to see if this was isolated; but it continues to happen on the majority of my flights.
Original NASA ASRS Text
Title: A Flight Attendant reported an increase in passengers not complying with regulations and Flight Attendant instructions.
Narrative: This report applies to many flights that I have worked for several months. There seems to be a pattern of passengers not complying with flight attendant instructions. Generally seat belt sign; or getting prepared for takeoff or landing; getting up after the 10;000 feet announcement; arguing general requests regarding safety etc. Some of this I attribute to passengers using their own electronic devices and earphones prior to takeoff and landing and therefore cannot hear our announcements. Some is just a sense of entitlement and their rights to do as they wish regardless of our instructions. On this particular flight; passengers were getting up and using the restrooms on our approach. Passengers were still putting away bags in the overheads after we had completed our checks and passengers were delaying turning off lap tops after several requests for them to do so. I have delayed writing this report to see if this was isolated; but it continues to happen on the majority of my flights.
Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.