 |
37000 Feet | Browse and search NASA's Aviation Safety Reporting System |
|
Flight attendant reported a passenger did not comply with wearing a face mask.
| Attributes | |
| ACN | 1753680 |
| Time | |
| Date | 202007 |
| Local Time Of Day | 0601-1200 |
| Aircraft 1 | |
| Make Model Name | Commercial Fixed Wing |
| Operating Under FAR Part | Part 121 |
| Flight Phase | Cruise Parked |
| Flight Plan | IFR |
| Person 1 | |
| Function | Flight Attendant (On Duty) |
| Qualification | Flight Attendant Current |
| Events | |
| Anomaly | Deviation - Procedural Published Material / Policy Flight Deck / Cabin / Aircraft Event Passenger Misconduct |
Narrative:
Multiple crew members asked passenger to comply with mask policy during various phases of flight. After 3rd attempt; his demeanor; hostility; and inappropriate language; the passenger was written up. The guest had a flagrant disregard for authority from the moment we started the demo when the C flight attendant told him to comply with an FAA policy; and the guest ignored him; when asked for compliance again; this guest just looked at flight attendant and replied 'I heard you the first time.'
Original NASA ASRS Text
Title: Flight Attendant reported a passenger did not comply with wearing a face mask.
Narrative: Multiple crew members asked passenger to comply with mask policy during various phases of flight. After 3rd attempt; his demeanor; hostility; and inappropriate language; the passenger was written up. The guest had a flagrant disregard for authority from the moment we started the demo when the C FA told him to comply with an FAA policy; and the guest ignored him; when asked for compliance again; this guest just looked at FA and replied 'I heard you the first time.'
Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.