<< >> NASA ASRS Report 1753517, July 2020

Flight attendant reported two passengers were not compliant wearing face masks during the flight. Another passenger was uncomfortable with them not wearing the face masks and confronted the crew.

Attributes
ACN	1753517
Time
Date	202007
Local Time Of Day	1201-1800
Place
Locale Reference	ZZZ.Airport
State Reference	US
Aircraft 1
Make Model Name	Commercial Fixed Wing
Operating Under FAR Part	Part 121
Flight Phase	Cruise
Flight Plan	IFR
Person 1
Function	Flight Attendant In Charge
Qualification	Flight Attendant Current
Events
Anomaly	Deviation - Procedural Published Material / Policy Flight Deck / Cabin / Aircraft Event Passenger Misconduct

Narrative:

Passengers in row xy did not comply with the mask rules on multiple occasions. Masks were present but not being worn properly. This also caused a separate passenger to become uncomfortable and resulted in that passenger confronting crew in the galley. He was not happy and felt like we weren't being harsh enough with the mask rule. We ended up giving a final warning to the passengers about masks before the flight was over.

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Original NASA ASRS Text

Title: Flight Attendant reported two passengers were not compliant wearing face masks during the flight. Another passenger was uncomfortable with them not wearing the face masks and confronted the crew.

Narrative: Passengers in row XY did not comply with the mask rules on multiple occasions. Masks were present but not being worn properly. This also caused a separate passenger to become uncomfortable and resulted in that passenger confronting crew in the galley. He was not happy and felt like we weren't being harsh enough with the mask rule. We ended up giving a final warning to the passengers about masks before the flight was over.

Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.