Narrative:

Customer said the batteries in the wheels could not be removed; had the customer remove the wheels and stowed in the closet. After researching the wheels; yes; they can and need to be removed; but even the dangerous goods support line did not know this.

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Original NASA ASRS Text

Title: Ground Personnel reported Lithium Ion battery powered wheelchair was transported in cabin instead of detaching batteries and transported in cargo.

Narrative: Customer said the batteries in the wheels could not be removed; had the customer remove the wheels and stowed in the closet. After researching the wheels; yes; they can and need to be removed; but even the Dangerous Goods support line did not know this.

Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.