Narrative:

Lithium collapsible wheelchair checked in at ticket counter. Unclear if customer bypassed [company] rep. Lithium battery not removed.no pilot notification form.wheelchair was collapsed.wheelchair was delivered by [a different company] to baggage make-up and accepted.issue was identified while loading.I have worked three other unreported instances with collapsible wheelchairs at gate area and customers are advising that they were allowed on a previous trip in. This issue continues to surface.

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Original NASA ASRS Text

Title: Gate agent reported a Lithium Collapsible wheelchair was checked in at the ticket counter; without the Lithium battery being removed.

Narrative: Lithium Collapsible wheelchair checked in at ticket counter. Unclear if customer bypassed [company] rep. Lithium battery not removed.No pilot notification form.Wheelchair was collapsed.Wheelchair was delivered by [a different company] to baggage make-up and accepted.Issue was identified while loading.I have worked three other unreported instances with collapsible wheelchairs at gate area and customers are advising that they were allowed on a previous trip in. This issue continues to surface.

Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.