Gate agent reported a lithium collapsible wheelchair was checked in at the ticket counter; without t...

Attributes
ACN	1718460
Time
Date	202001
Place
Locale Reference	ZZZ.Airport
State Reference	US
Aircraft 1
Make Model Name	Commercial Fixed Wing
Operating Under FAR Part	Part 121
Flight Phase	Parked
Flight Plan	IFR
Person 1
Function	Gate Agent / CSR
Events
Anomaly	Deviation - Procedural Published Material / Policy Deviation - Procedural Hazardous Material Violation

Narrative:

Lithium collapsible wheelchair checked in at ticket counter. Unclear if customer bypassed [company] rep. Lithium battery not removed.no pilot notification form.wheelchair was collapsed.wheelchair was delivered by [a different company] to baggage make-up and accepted.issue was identified while loading.I have worked three other unreported instances with collapsible wheelchairs at gate area and customers are advising that they were allowed on a previous trip in. This issue continues to surface.

Original NASA ASRS Text

Title: Gate agent reported a Lithium Collapsible wheelchair was checked in at the ticket counter; without the Lithium battery being removed.

Narrative: Lithium Collapsible wheelchair checked in at ticket counter. Unclear if customer bypassed [company] rep. Lithium battery not removed.No pilot notification form.Wheelchair was collapsed.Wheelchair was delivered by [a different company] to baggage make-up and accepted.Issue was identified while loading.I have worked three other unreported instances with collapsible wheelchairs at gate area and customers are advising that they were allowed on a previous trip in. This issue continues to surface.

Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.

Gate agent reported a lithium collapsible wheelchair was checked in at the ticket counter; without the lithium battery being removed.