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B777-200 flight attendant reported the aircraft had to be deplaned halfway during boarding due to the smoke alarm going off followed by a fumes smell.
| Attributes | |
| ACN | 1708778 |
| Time | |
| Date | 201912 |
| Place | |
| Locale Reference | ZZZ.Airport |
| State Reference | US |
| Aircraft 1 | |
| Make Model Name | B777-200 |
| Operating Under FAR Part | Part 121 |
| Flight Phase | Parked |
| Flight Plan | IFR |
| Person 1 | |
| Function | Flight Attendant (On Duty) |
| Qualification | Flight Attendant Current |
| Events | |
| Anomaly | Aircraft Equipment Problem Critical Deviation - Procedural Published Material / Policy Flight Deck / Cabin / Aircraft Event Smoke / Fire / Fumes / Odor |
Narrative:
Halfway through boarding the flight attendant 1 made a announcement for everyone to deplane aircraft; not to take anything with them. The smoke alarm went off and the flight attendant 2 and myself could smell the fumes. We proceeded to start deplaning; very slow trying to get passengers off. Found out that there was confusion with the agents and they did not know there was a situation on board. Flight attendant 4 had to leave [the] aircraft to tell them there was a situation occurring which finally got the deplaning underway.
Original NASA ASRS Text
Title: B777-200 Flight Attendant reported the aircraft had to be deplaned halfway during boarding due to the smoke alarm going off followed by a fumes smell.
Narrative: Halfway through boarding the FA 1 made a announcement for everyone to deplane aircraft; not to take anything with them. The smoke alarm went off and the FA 2 and myself could smell the fumes. We proceeded to start deplaning; very slow trying to get passengers off. Found out that there was confusion with the agents and they did not know there was a situation on board. FA 4 had to leave [the] aircraft to tell them there was a situation occurring which finally got the deplaning underway.
Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.