Narrative:

Smoke and electrical smell; immediate deplaning; one crew member stepped off the plane to assist with getting the flow of people moving. Better communication with the gate agent to let them know the people needed to exit the plane as soon as possible. Flight attendants were directing people out; agent was directing people back on.

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Original NASA ASRS Text

Title: B777-200 Flight Attendant reported executing a deplaning of passengers during boarding due to smoke and fumes in passenger cabin.

Narrative: Smoke and electrical smell; immediate deplaning; one crew member stepped off the plane to assist with getting the flow of people moving. Better communication with the Gate Agent to let them know the people needed to exit the plane ASAP. Flight attendants were directing people out; Agent was directing people back on.

Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.