Flight attendant on widebody transport aircraft complains to captain about lack of experience of cab...

Attributes
ACN	157797
Time
Date	199009
Day	Fri
Local Time Of Day	1801 To 2400
Place
Locale Reference	airport : ord
State Reference	IL
Altitude	agl bound lower : 0 agl bound upper : 0
Aircraft 1
Operator	common carrier : air carrier
Make Model Name	Widebody, Low Wing, 3 Turbojet Eng
Navigation In Use	Other
Flight Phase	ground : preflight
Flight Plan	IFR
Person 1
Affiliation	company : air carrier
Function	flight crew : captain oversight : pic
Qualification	pilot : atp
Experience	flight time last 90 days : 255 flight time total : 30000 flight time type : 1500
ASRS Report	157797
Person 2
Affiliation	company : air carrier
Function	flight attendant : on duty
Qualification	other other : other
Events
Anomaly	other anomaly other
Independent Detector	other flight crewa other other : unspecified
Resolutory Action	none taken : unable other
Consequence	Other Other
Supplementary
Air Traffic Incident	other

Narrative:

When I arrived at aircraft the first F/a met me at the door with her concern for the experience level of her crew. She had been flying for 1 yr, 2 F/a's were on their first flight, 3 F/a's had been on line 1 month, and 3 F/a's had been flying less than a month. This resulted in a hectic flight with service not being completed. Approaching O'hare first F/a requested an additional 15 min of flight time to pick-up. There are far's concerning inexperience in cockpit does this include cabin crew? If an emergency should have occurred there could have been a disaster! The first F/a says this has happened to her before. From a safety standpoint this practice should not be allowed! Callback conversation with reporter revealed the following information. Reporter states that he sent a copy of his report to company. They have called him in to discuss problem and assured him they are working on it. However, they do not feel there is a safety factor and captain feels strongly that there is.

Original NASA ASRS Text

Title: FLT ATTENDANT ON WDB ACFT COMPLAINS TO CAPT ABOUT LACK OF EXPERIENCE OF CABIN CREW.

Narrative: WHEN I ARRIVED AT ACFT THE FIRST F/A MET ME AT THE DOOR WITH HER CONCERN FOR THE EXPERIENCE LEVEL OF HER CREW. SHE HAD BEEN FLYING FOR 1 YR, 2 F/A'S WERE ON THEIR FIRST FLT, 3 F/A'S HAD BEEN ON LINE 1 MONTH, AND 3 F/A'S HAD BEEN FLYING LESS THAN A MONTH. THIS RESULTED IN A HECTIC FLT WITH SVC NOT BEING COMPLETED. APCHING O'HARE FIRST F/A REQUESTED AN ADDITIONAL 15 MIN OF FLT TIME TO PICK-UP. THERE ARE FAR'S CONCERNING INEXPERIENCE IN COCKPIT DOES THIS INCLUDE CABIN CREW? IF AN EMER SHOULD HAVE OCCURRED THERE COULD HAVE BEEN A DISASTER! THE FIRST F/A SAYS THIS HAS HAPPENED TO HER BEFORE. FROM A SAFETY STANDPOINT THIS PRACTICE SHOULD NOT BE ALLOWED! CALLBACK CONVERSATION WITH RPTR REVEALED THE FOLLOWING INFO. RPTR STATES THAT HE SENT A COPY OF HIS RPT TO COMPANY. THEY HAVE CALLED HIM IN TO DISCUSS PROB AND ASSURED HIM THEY ARE WORKING ON IT. HOWEVER, THEY DO NOT FEEL THERE IS A SAFETY FACTOR AND CAPT FEELS STRONGLY THAT THERE IS.

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.

Flight attendant on widebody transport aircraft complains to captain about lack of experience of cabin crew.