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Flight attendant reported there was a visually impaired person sitting in an emergency exit row.
| Attributes | |
| ACN | 1571026 |
| Time | |
| Date | 201808 |
| Place | |
| Locale Reference | ZZZ.Airport |
| State Reference | US |
| Aircraft 1 | |
| Make Model Name | Commercial Fixed Wing |
| Operating Under FAR Part | Part 121 |
| Person 1 | |
| Function | Flight Attendant (On Duty) |
| Qualification | Flight Attendant Current |
| Events | |
| Anomaly | Deviation - Procedural FAR Deviation - Procedural Published Material / Policy Flight Deck / Cabin / Aircraft Event Passenger Misconduct |
Narrative:
Passenger boarded the plane; [and was] assigned a seat in the exit row. A flight attendant completed the exit row verification and notified myself and ism (in-transit service manager) of the man in the exit row appearing to have characteristics of being visually impaired. [The] flight attendant again verified with the passenger if he was willing and able; and he again agreed. The my flight app did not register him as a passenger with disability. Supervisor came on board and told us we cannot identify a customer by his/her own disability; then adamantly told us to comply. We notified [the] captain and let [the] passenger remain in the exit row. During the flight; I observed his visually impaired characteristics. While handing out customs forms; [the] passenger asked if I could assist him will filling out his form. I physically filled out his form and had to physically show him where to sign. He signed in the middle of the document.
Original NASA ASRS Text
Title: Flight Attendant reported there was a visually impaired person sitting in an emergency exit row.
Narrative: Passenger boarded the plane; [and was] assigned a seat in the exit row. A Flight Attendant completed the exit row verification and notified myself and ISM (In-Transit Service Manager) of the man in the exit row appearing to have characteristics of being visually impaired. [The] Flight Attendant again verified with the passenger if he was willing and able; and he again agreed. The My Flight app did not register him as a passenger with disability. Supervisor came on board and told us we cannot identify a customer by his/her own disability; then adamantly told us to comply. We notified [the] Captain and let [the] passenger remain in the exit row. During the flight; I observed his visually impaired characteristics. While handing out customs forms; [the] passenger asked if I could assist him will filling out his form. I physically filled out his form and had to physically show him where to sign. He signed in the middle of the document.
Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.