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Flight attendant reported a passenger complained about sitting next to another passenger and did not comply with face mask policy.
| Attributes | |
| ACN | 1760902 |
| Time | |
| Date | 202009 |
| Local Time Of Day | 1801-2400 |
| Aircraft 1 | |
| Make Model Name | Commercial Fixed Wing |
| Operating Under FAR Part | Part 121 |
| Flight Phase | Cruise Parked |
| Flight Plan | IFR |
| Person 1 | |
| Function | Flight Attendant In Charge |
| Qualification | Flight Attendant Current |
| Events | |
| Anomaly | Deviation - Procedural Published Material / Policy Flight Deck / Cabin / Aircraft Event Passenger Misconduct |
Narrative:
Had passenger board and was complaining that he was sitting next to another passenger and what was I going to do about it. Then proceeded to tell me he would not wear his mask the whole flight because he has asthma. I told him he needs to wear the mask at all times. The lady sitting next to him was asked if she was [ok] sitting by him as we had no open rows; she said she was fine. I then was putting her bag in the overhead for her as the man tells me to grab his suit jacket as he didn't want her bag near it. I had the ca call customer service to help the situation; customer service comes and he says he has no problem complying.he was rude in flight; tried to take mask down again and I asked him to put it on; he did. We land and he cuts the lady off to grab his stuff from the overhead and get off; has his mask off as he is getting off the plane.
Original NASA ASRS Text
Title: Flight Attendant reported a passenger complained about sitting next to another passenger and did not comply with face mask policy.
Narrative: Had passenger board and was complaining that he was sitting next to another passenger and what was I going to do about it. Then proceeded to tell me he would not wear his mask the whole flight because he has asthma. I told him he needs to wear the mask at all times. The lady sitting next to him was asked if she was [ok] sitting by him as we had no open rows; she said she was fine. I then was putting her bag in the overhead for her as the man tells me to grab his suit jacket as he didn't want her bag near it. I had the CA call customer service to help the situation; customer service comes and he says he has no problem complying.He was rude in flight; tried to take mask down again and I asked him to put it on; he did. We land and he cuts the lady off to grab his stuff from the overhead and get off; has his mask off as he is getting off the plane.
Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.