 |
37000 Feet | Browse and search NASA's Aviation Safety Reporting System |
|
Flight attendant reported a passenger complained because other passengers were not wearing a mask while they were eating a snack.
| Attributes | |
| ACN | 1752999 |
| Time | |
| Date | 202007 |
| Local Time Of Day | 1801-2400 |
| Place | |
| Locale Reference | ZZZ.Airport |
| State Reference | US |
| Aircraft 1 | |
| Make Model Name | Commercial Fixed Wing |
| Operating Under FAR Part | Part 121 |
| Flight Phase | Cruise |
| Flight Plan | IFR |
| Person 1 | |
| Function | Flight Attendant (On Duty) |
| Qualification | Flight Attendant Current |
| Events | |
| Anomaly | Deviation - Procedural Published Material / Policy Flight Deck / Cabin / Aircraft Event Passenger Misconduct |
Narrative:
Half way through the flight passenger in xx stated loudly to me that she was high risk and upset with xy & xz and yx & yy for not wearing their masks. I told xx that I am here to monitor and reiterate but they're also allowed to have the mask off when they are eating and drinking. All 4 of them had just gotten their snacks and drinks and were eating/drinking; but she continued to loudly say that they weren't actively doing so. I told her I'd reiterate it to them and as I was; she yelled at them to have it over their nose and mouth. I offered her to sit in zx or row xx as those were the only open seats and she denied and also didn't like my distance between her and I. Afterwards I offered her another mask which she didn't use; and several times she took her own mask off to do whatever she needed to do at the time. I apologized and the other passengers complied after I asked them to.
Original NASA ASRS Text
Title: Flight Attendant reported a passenger complained because other passengers were not wearing a mask while they were eating a snack.
Narrative: Half way through the flight passenger in XX stated loudly to me that she was high risk and upset with XY & XZ and YX & YY for not wearing their masks. I told XX that I am here to monitor and reiterate but they're also allowed to have the mask off when they are eating and drinking. All 4 of them had just gotten their snacks and drinks and were eating/drinking; but she continued to loudly say that they weren't actively doing so. I told her I'd reiterate it to them and as I was; she yelled at them to have it over their nose and mouth. I offered her to sit in ZX or row XX as those were the only open seats and she denied and also didn't like my distance between her and I. Afterwards I offered her another mask which she didn't use; and several times she took her own mask off to do whatever she needed to do at the time. I apologized and the other passengers complied after I asked them to.
Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.