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B777 captain reported that wi-fi reception issues enroute rendered wsi and jeppesen flitedeck-pro unusable.
| Attributes | |
| ACN | 1556035 |
| Time | |
| Date | 201806 |
| Place | |
| Locale Reference | ZZZ.ARTCC |
| State Reference | US |
| Environment | |
| Flight Conditions | VMC |
| Aircraft 1 | |
| Make Model Name | B777 Undifferentiated or Other Model |
| Operating Under FAR Part | Part 121 |
| Flight Phase | Cruise |
| Route In Use | Oceanic |
| Flight Plan | IFR |
| Component | |
| Aircraft Component | Communication Systems |
| Person 1 | |
| Function | Captain |
| Qualification | Flight Crew Air Transport Pilot (ATP) Flight Crew Multiengine Flight Crew Instrument |
| Experience | Flight Crew Total 10250 Flight Crew Type 6325 |
| Events | |
| Anomaly | Aircraft Equipment Problem Less Severe |
Narrative:
On last three legs between ZZZ and ZZZ1; the cockpit wi-fi reception has been unusable. This renders many enroute features of apps such as wsi and jeppesen flitedeck-pro useless. As soon as I move to flight crew rest facility; the reception is good. This problem exists whether I pay for internet or not and was encountered by all working crewmembers. It's very frustrating as new features such as wsi profile view are introduced yet completely useless in flight because of this problem.
Original NASA ASRS Text
Title: B777 Captain reported that Wi-Fi reception issues enroute rendered WSI and Jeppesen FliteDeck-Pro unusable.
Narrative: On last three legs between ZZZ and ZZZ1; the cockpit Wi-Fi reception has been unusable. This renders many enroute features of apps such as WSI and Jeppesen FliteDeck-Pro useless. As soon as I move to Flight Crew Rest Facility; the reception is good. This problem exists whether I pay for internet or not and was encountered by all working crewmembers. It's very frustrating as new features such as WSI profile view are introduced yet completely useless in flight because of this problem.
Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.