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Air carrier captain reported that the electronic flight bag (efb) freezes while using jeppesen flitedeck-pro application; and functionality is only restored after a restart of the efb.
| Attributes | |
| ACN | 1534290 |
| Time | |
| Date | 201804 |
| Place | |
| Locale Reference | EGTT.ARTCC |
| State Reference | FO |
| Environment | |
| Flight Conditions | VMC |
| Aircraft 1 | |
| Make Model Name | Widebody Low Wing 2 Turbojet Eng |
| Operating Under FAR Part | Part 121 |
| Flight Phase | Cruise |
| Route In Use | Oceanic |
| Flight Plan | IFR |
| Component | |
| Aircraft Component | Laptop Computer (performance planning etc.) |
| Person 1 | |
| Function | Captain |
| Qualification | Flight Crew Multiengine Flight Crew Instrument Flight Crew Air Transport Pilot (ATP) |
| Experience | Flight Crew Total 13074 Flight Crew Type 2124 |
| Events | |
| Anomaly | Aircraft Equipment Problem Less Severe |
Narrative:
With jeppesen flitedeck-pro; high IFR chart selected; if egtt flight information region (fir) line is pressed (selected/highlighted) and communication box is selected; the application freezes. Control is only regained if application is completely closed; then reopened. Will not reopen on last page before used. Have verified glitch on several ipads.
Original NASA ASRS Text
Title: Air carrier Captain reported that the Electronic Flight Bag (EFB) freezes while using Jeppesen FliteDeck-Pro application; and functionality is only restored after a restart of the EFB.
Narrative: With Jeppesen FliteDeck-Pro; High IFR chart selected; if EGTT Flight Information Region (FIR) line is pressed (selected/highlighted) and communication box is selected; the application freezes. Control is only regained if application is completely closed; then reopened. Will not reopen on last page before used. Have verified glitch on several iPads.
Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.