A flight attendant reported a company manager ordered that an oversized carry on be allowed in the c...

Narrative:

FA3 identified a bag being brought on board as carry on which exceeded the allowed size for carry-on baggage. Flight attendant's 1 and 3 asked the passenger to allow us to check the bag to final destination. A member of management who was on the jet bridge ordered us to allow the bag to remain in the cabin despite its size; stating 'this is a leisure market; we don't need to check that bag. Sometimes we need to do what's more convenient for the customer.' he further stated 'the agent allowed it so we have to allow it' both myself and flight attendant 3 related flight service manual policy regarding carry-on bag surveillance being joint responsibility between agents and cabin crew. This member of management continued to argue that we were wrong; even after being shown the rule in the in-flight manual.the event occurred because a member of management was more concerned with customer service than FAA regulations regarding carry-on baggage. Management needs to trust that their flight attendants are trained properly and not second guess them in front of passengers. Management should not attempt to bully cabin crewmembers into violating far's.

Original NASA ASRS Text

Title: A Flight Attendant reported a Company Manager ordered that an oversized carry on be allowed in the cabin even after company policy and FAR were directly identified.

Narrative: FA3 identified a bag being brought on board as carry on which exceeded the allowed size for carry-on baggage. FA's 1 and 3 asked the passenger to allow us to check the bag to final destination. A member of management who was on the jet bridge ordered us to allow the bag to remain in the cabin despite its size; stating 'this is a leisure market; we don't need to check that bag. Sometimes we need to do what's more convenient for the customer.' He further stated 'the agent allowed it so we have to allow it' Both myself and FA 3 related flight service manual policy regarding carry-on bag surveillance being joint responsibility between agents and cabin crew. This member of management continued to argue that we were wrong; even after being shown the rule in the in-flight manual.The event occurred because a member of management was more concerned with customer service than FAA regulations regarding carry-on baggage. Management needs to trust that their flight attendants are trained properly and not second guess them in front of passengers. Management should not attempt to bully cabin crewmembers into violating FAR's.

Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.

Attributes
ACN	1366931
Time
Date	201606
Local Time Of Day	1201-1800
Place
Locale Reference	ZZZ.Airport
State Reference	US
Environment
Light	Daylight
Aircraft 1
Make Model Name	B737-800
Operating Under FAR Part	Part 121
Flight Phase	Parked
Flight Plan	IFR
Component
Aircraft Component	Cargo/Baggage
Person 1
Function	Flight Attendant (On Duty)
Qualification	Flight Attendant Current
Events
Anomaly	Deviation - Procedural FAR Deviation - Procedural Published Material / Policy Flight Deck / Cabin / Aircraft Event Other / Unknown

A flight attendant reported a company manager ordered that an oversized carry on be allowed in the cabin even after company policy and far were directly identified.