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Air carrier dispatcher reported he was unable to establish contact with his flight.
| Attributes | |
| ACN | 1366495 |
| Time | |
| Date | 201606 |
| Aircraft 1 | |
| Make Model Name | B737-700 |
| Operating Under FAR Part | Part 121 |
| Flight Phase | Cruise |
| Flight Plan | IFR |
| Person 1 | |
| Function | Dispatcher |
| Qualification | Dispatch Dispatcher |
| Events | |
| Anomaly | Deviation - Procedural Published Material / Policy Deviation - Procedural FAR |
Narrative:
I took the pass down and was told there was 1 flight remaining and no issues. When I logged into my desk; I researched why [my] flight did not have out or off times in the system. Based on their scheduled departure time they should have already been airborne. I looked for the flight on my fusion screen and it was not visible. I called operations to ask for verification and was given the out and off times for the mentioned flight. I then checked flightaware.com for the location of the flight and saw that it was crossing the mexican border. I then proceeded to try to contact the flight via ACARS; but received the message 'ACARS free text could not be delivered at this time.' I then tried to establish communication with flight via arinc phone patch. Arinc was also unsuccessful in contacting the crew. I tried ACARS several more times but got the same undeliverable message. I informed the chief of dispatch about the situation. I was unable to establish communications with the crew for the duration of the flight. I verified that the flight landed safely with operations.
Original NASA ASRS Text
Title: Air carrier Dispatcher reported he was unable to establish contact with his flight.
Narrative: I took the pass down and was told there was 1 flight remaining and no issues. When I logged into my desk; I researched why [my] flight did not have out or off times in the system. Based on their scheduled departure time they should have already been airborne. I looked for the flight on my fusion screen and it was not visible. I called Operations to ask for verification and was given the out and off times for the mentioned flight. I then checked flightaware.com for the location of the flight and saw that it was crossing the Mexican border. I then proceeded to try to contact the flight via ACARS; but received the message 'ACARS free text could not be delivered at this time.' I then tried to establish communication with flight via ARINC phone patch. ARINC was also unsuccessful in contacting the crew. I tried ACARS several more times but got the same undeliverable message. I informed the Chief of Dispatch about the situation. I was unable to establish communications with the crew for the duration of the flight. I verified that the flight landed safely with Operations.
Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.