Narrative:

Prior to loading passenger, a gasket in the refueling hose ruptured causing fuel to come in contact with the engine exhaust igniting it. A ground crew member extinguished the fire with a hand held extinguisher. Maintenance control observed the fire and notified the airport fire department who dispatched. In the process of containing the fuel spill the flight crew was finally notified by a maintenance person of the events. Passenger were by this time boarding the aircraft and had to be deplaned. The fire was contained with no visible damage to the aircraft and the timely notification of the fire department minimized any further damage or danger. It was assumed that the flight crew had knowledge when they did not in fact know that there was a problem. I believe the fire department should have physically notified the flight crew of the problem and opened communication with the captain when they arrived at the scene.

Google
 

Original NASA ASRS Text

Title: GND FIRE WHILE REFUELING MLG. PASSENGERS WERE LOADING AT THE TIME. EMERGENCY GND EQUIPMENT CALLED.

Narrative: PRIOR TO LOADING PAX, A GASKET IN THE REFUELING HOSE RUPTURED CAUSING FUEL TO COME IN CONTACT WITH THE ENGINE EXHAUST IGNITING IT. A GND CREW MEMBER EXTINGUISHED THE FIRE WITH A HAND HELD EXTINGUISHER. MAINT CTL OBSERVED THE FIRE AND NOTIFIED THE ARPT FIRE DEPT WHO DISPATCHED. IN THE PROCESS OF CONTAINING THE FUEL SPILL THE FLT CREW WAS FINALLY NOTIFIED BY A MAINT PERSON OF THE EVENTS. PAX WERE BY THIS TIME BOARDING THE ACFT AND HAD TO BE DEPLANED. THE FIRE WAS CONTAINED WITH NO VISIBLE DAMAGE TO THE ACFT AND THE TIMELY NOTIFICATION OF THE FIRE DEPT MINIMIZED ANY FURTHER DAMAGE OR DANGER. IT WAS ASSUMED THAT THE FLT CREW HAD KNOWLEDGE WHEN THEY DID NOT IN FACT KNOW THAT THERE WAS A PROBLEM. I BELIEVE THE FIRE DEPT SHOULD HAVE PHYSICALLY NOTIFIED THE FLT CREW OF THE PROBLEM AND OPENED COM WITH THE CAPT WHEN THEY ARRIVED AT THE SCENE.

Data retrieved from NASA's ASRS site as of August 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.