|37000 Feet||Browse and search NASA's
Aviation Safety Reporting System
|Local Time Of Day||1201 To 1800|
|Locale Reference||atc facility : ave|
|Altitude||msl bound lower : 33000|
msl bound upper : 33000
|Controlling Facilities||artcc : zoa|
artcc : zoa
|Operator||common carrier : air carrier|
|Make Model Name||Medium Large Transport, Low Wing, 2 Turbojet Eng|
|Flight Phase||cruise other|
|Affiliation||government : faa|
|Function||controller : radar|
|Qualification||controller : radar|
|Experience||controller non radar : 7|
controller radar : 6
|Affiliation||company : air carrier|
|Function||flight crew : captain|
oversight : pic
|Qualification||pilot : atp|
|Anomaly||other anomaly other|
other anomaly other
|Independent Detector||other controllera|
|Resolutory Action||none taken : anomaly accepted|
|Primary Problem||ATC Human Performance|
|Air Traffic Incident||other|
|ATC Facility||procedure or policy : unspecified|
This is not so much a specific problem as much as a recurring trend. The FAA is increasingly using en route spacing programs (esp) to sequence and space aircraft en route to an airport. This provides an orderly flow of traffic starting at a specific point, thence to the airport. The problem is this: more and more air carrier pilots are demanding an explanation of the frequency as to why they got a speed restriction, vector off route, then normal speed and normal navigation back on course. On the surface it seems capricious, but we are only trying to work them into the flow. They are disrupting the frequency, wasting time and creating bad will between controllers and pilots (as thought it isn't already tense). Perhaps an increase in patience and professionalism would help. Alternatively, a phone call or visit to the ARTCC, approach control, etc. Maybe putting a face together with the voice on the radio will ease the tension. Any help would be greatly appreciated.
Original NASA ASRS Text
Title: PLTS REQUESTING REASON FOR CTL INSTRUCTIONS ISSUED BY THE CTLR CAUSES FREQ CONGESTION.
Narrative: THIS IS NOT SO MUCH A SPECIFIC PROB AS MUCH AS A RECURRING TREND. THE FAA IS INCREASINGLY USING ENRTE SPACING PROGRAMS (ESP) TO SEQUENCE AND SPACE ACFT ENRTE TO AN ARPT. THIS PROVIDES AN ORDERLY FLOW OF TFC STARTING AT A SPECIFIC POINT, THENCE TO THE ARPT. THE PROB IS THIS: MORE AND MORE ACR PLTS ARE DEMANDING AN EXPLANATION OF THE FREQ AS TO WHY THEY GOT A SPD RESTRICTION, VECTOR OFF ROUTE, THEN NORMAL SPD AND NORMAL NAV BACK ON COURSE. ON THE SURFACE IT SEEMS CAPRICIOUS, BUT WE ARE ONLY TRYING TO WORK THEM INTO THE FLOW. THEY ARE DISRUPTING THE FREQ, WASTING TIME AND CREATING BAD WILL BTWN CTLRS AND PLTS (AS THOUGHT IT ISN'T ALREADY TENSE). PERHAPS AN INCREASE IN PATIENCE AND PROFESSIONALISM WOULD HELP. ALTERNATIVELY, A PHONE CALL OR VISIT TO THE ARTCC, APCH CTL, ETC. MAYBE PUTTING A FACE TOGETHER WITH THE VOICE ON THE RADIO WILL EASE THE TENSION. ANY HELP WOULD BE GREATLY APPRECIATED.
Data retrieved from NASA's ASRS site as of August 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.