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A dispatcher reported that his new dispatch computer software normal connectivity failed which required that an alternated login method was needed but ACARS was then no longer available.
| Attributes | |
| ACN | 1086631 |
| Time | |
| Date | 201305 |
| Aircraft 1 | |
| Make Model Name | Commercial Fixed Wing |
| Operating Under FAR Part | Part 121 |
| Flight Phase | Parked |
| Person 1 | |
| Function | Dispatcher |
| Qualification | Dispatch Dispatcher |
| Events | |
| Anomaly | No Specific Anomaly Occurred All Types |
Narrative:
After logging into my dispatch computer software via the prescribed methods; I found that almost two hours into my shift; connectivity failed. Until I was advised to log into the dispatch software via a backup method (that I am told was in a test mode) I was unable to receive ACARS messages from my flights. This lasted for about 10 minutes until the backup method was in place. I did advise my flights via an old method that I was not receiving ACARS traffic and to contact me via commercial radio [relay] if communication was necessary.
Original NASA ASRS Text
Title: A Dispatcher reported that his new dispatch computer software normal connectivity failed which required that an alternated login method was needed but ACARS was then no longer available.
Narrative: After logging into my dispatch computer software via the prescribed methods; I found that almost two hours into my shift; connectivity failed. Until I was advised to log into the dispatch software via a backup method (that I am told was in a test mode) I was unable to receive ACARS messages from my flights. This lasted for about 10 minutes until the backup method was in place. I did advise my flights via an old method that I was not receiving ACARS traffic and to contact me via Commercial Radio [relay] if communication was necessary.
Data retrieved from NASA's ASRS site as of July 2013 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.