Narrative:

[We got an] EICAS 'trim valve' message. Procedure is to reset once; then; if unsuccessful; turn off 'trim air.' the reset was unsuccessful and we turned the trim air off. Cabin temperature was uncontrollable; with maintenance control guidance used captain's emergency authority to reset associated circuit breakers but this was unsuccessful. We continued with two pack operation in auto and/or manual as required to warm the cabin. This was acceptable but the cabin remained very cool and the passengers used blankets and coats as a supplemental source of warmth.

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Original NASA ASRS Text

Title: When the automatic air conditioning system malfunctioned enroute; the flight crew of a B747-400 utilized alternative methods to mitigate the loss of temperature control.

Narrative: [We got an] EICAS 'trim valve' message. Procedure is to reset once; then; if unsuccessful; turn off 'Trim Air.' The reset was unsuccessful and we turned the trim air off. Cabin temperature was uncontrollable; with Maintenance Control guidance used Captain's Emergency Authority to reset associated circuit breakers but this was unsuccessful. We continued with two pack operation in auto and/or manual as required to warm the cabin. This was acceptable but the cabin remained very cool and the passengers used blankets and coats as a supplemental source of warmth.

Data retrieved from NASA's ASRS site as of July 2013 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.