A maintenance controller reports a company B777-200 arrived as a ferry flight; but the flight crew u...

Attributes
ACN	866225
Time
Date	200912
Local Time Of Day	1801-2400
Place
Locale Reference	ZZZ.Airport
State Reference	US
Environment
Light	Night
Aircraft 1
Make Model Name	B777-200
Operating Under FAR Part	Part 121
Flight Phase	Taxi
Component
Aircraft Component	Engine
Person 1
Function	Other / Unknown
Qualification	Maintenance Airframe Maintenance Powerplant
Events
Anomaly	Aircraft Equipment Problem Critical Ground Event / Encounter Object

Narrative:

A B777-200 aircraft arrived as a ferry flight. The flight crew contacted maintenance to obtain parking instructions. I was working maintenance control and contacted ramp maintenance lead mechanic for instructions. Which I then relayed to the flight crew; that it would be the big hangar at spot X. The crew apparently being unfamiliar with airport layout; collided with a stop sign contacting engine #2 nose cowl; causing damage. The nose cowl was replaced and aircraft returned to service.

Original NASA ASRS Text

Title: A Maintenance Controller reports a company B777-200 arrived as a ferry flight; but the flight crew unfamiliar with the airport; struck an airport stop sign contacting the #2 engine nose cowl; causing damage.

Narrative: A B777-200 aircraft arrived as a ferry flight. The flight crew contacted Maintenance to obtain parking instructions. I was working Maintenance Control and contacted Ramp Maintenance Lead Mechanic for instructions. Which I then relayed to the flight crew; that it would be the big hangar at Spot X. The crew apparently being unfamiliar with airport layout; collided with a stop sign contacting engine #2 nose cowl; causing damage. The nose cowl was replaced and aircraft returned to service.

Data retrieved from NASA's ASRS site as of April 2012 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.

A maintenance controller reports a company B777-200 arrived as a ferry flight; but the flight crew unfamiliar with the airport; struck an airport stop sign contacting the #2 engine nose cowl; causing damage.