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Flight attendant's aircraft was damaged when the passengers were boarded with an improper bridge between the catering service truck and the aircraft.
| Attributes | |
| ACN | 863713 |
| Time | |
| Date | 200912 |
| Local Time Of Day | 0601-1200 |
| Place | |
| Locale Reference | ZZZ.Airport |
| State Reference | US |
| Environment | |
| Light | Night |
| Aircraft 1 | |
| Make Model Name | Commercial Fixed Wing |
| Operating Under FAR Part | Part 121 |
| Flight Phase | Parked |
| Flight Plan | IFR |
| Component | |
| Aircraft Component | Exterior Pax/Crew Door |
| Person 1 | |
| Function | Flight Attendant (On Duty) |
| Qualification | Flight Attendant Current |
| Events | |
| Anomaly | Aircraft Equipment Problem Critical Deviation - Procedural Published Material / Policy Ground Event / Encounter Vehicle |
Narrative:
After the previous crew got off catering was on the plane swapping out equipment (galley carts; etc.). I was the aft flight attendant so I went to the back of the aircraft to stow my bags and begin my preflight. I noticed as I passed the caterers that they didn't use the smaller bridge that I usually see them use when catering. The gate began sending passengers and after first class was seated and predeparture orders taken the first officer came into the cabin and informed the passengers that their assistance was required. He requested that all passengers go to the very back of the plane and find a seat behind the wheels. On my way back with the passengers the forward flight attendant told me that apparently the catering truck was stuck. Eventually the first officer came back and told us that they could come back to their original seats. He informed both flight attendants that the door was bent and maintenance would need to come and look at it. It was later determined that the door was severely bent. Passengers were asked to deplane and we waited for a different aircraft.
Original NASA ASRS Text
Title: Flight Attendant's aircraft was damaged when the passengers were boarded with an improper bridge between the catering service truck and the aircraft.
Narrative: After the previous crew got off catering was on the plane swapping out equipment (galley carts; etc.). I was the AFT Flight Attendant so I went to the back of the aircraft to stow my bags and begin my preflight. I noticed as I passed the caterers that they didn't use the smaller bridge that I usually see them use when catering. The gate began sending passengers and after first class was seated and predeparture orders taken the First Officer came into the cabin and informed the passengers that their assistance was required. He requested that all passengers go to the very back of the plane and find a seat behind the wheels. On my way back with the passengers the forward Flight Attendant told me that apparently the catering truck was stuck. Eventually the First Officer came back and told us that they could come back to their original seats. He informed both Flight attendants that the door was bent and maintenance would need to come and look at it. It was later determined that the door was severely bent. Passengers were asked to deplane and we waited for a different aircraft.
Data retrieved from NASA's ASRS site as of April 2012 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.