Narrative:

I was PF and had just turned on a 10 mile final for airport at about 3000 MSL. The flight attendant called the cockpit. My first officer answered the call. He then informed me that two passengers where non-compliant with the flight attendants instruction to stow electronic equipment; put their seats up; and stow tray tables. She requested that I have the police meet the flight at the gate. I proceeded to land the plane; taxi clear of the active runway; set the brake and coordinate with airport operations and ground control to have the police meet our plane. The police met the flight and spoke with the passengers. One of the passengers was male and the other female; both in their early twenties. The male passenger requested that paramedics look at his back because he thought the flight attendant hurt his back when she put his seat into the upright position. He said he just wanted his condition documented. I spoke with the flight attendant and she said she moved the females seat into the upright position and never touched the males seat. Also; earlier in the flight both passengers had purchased alcohol. They did not appear to be intoxicated to me when they deplaned. The flight attendant explained that these passengers had used several curse words to express their non-compliance; the nature of which were degrading and derogatory. My impression was that both flight attendants were upset and fearful that these passengers would physically harm them. The police gathered names and information and released the passengers. Meanwhile I went into the terminal to get food for one of the flight attendants to ensure that these folks would not encounter each other again. Interestingly I passed these two coming up the stairs and heard the male passenger loudly state; 'she should have been choked.' this lent quite a bit of credence to the palpable fear these flight attendant's felt. I consider these passengers to be a risk to safety of other passengers and the flight crew.

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Original NASA ASRS Text

Title: Air Carrier Captain is informed during approach that two passengers are non compliant with with Flight Attendant instructions to raise seat backs; stow tray tables; and turn off electronic devices. Police met the aircraft on the ramp and talked with the passengers before releasing them.

Narrative: I was PF and had just turned on a 10 mile final for airport at about 3000 MSL. The flight attendant called the cockpit. My First Officer answered the call. He then informed me that two passengers where non-compliant with the Flight Attendants instruction to stow electronic equipment; put their seats up; and stow tray tables. She requested that I have the police meet the flight at the gate. I proceeded to land the plane; taxi clear of the active runway; set the brake and coordinate with airport operations and ground control to have the police meet our plane. The police met the flight and spoke with the passengers. One of the passengers was male and the other female; both in their early twenties. The male passenger requested that paramedics look at his back because he thought the flight attendant hurt his back when she put his seat into the upright position. He said he just wanted his condition documented. I spoke with the flight attendant and she said she moved the females seat into the upright position and never touched the males seat. Also; earlier in the flight both passengers had purchased alcohol. They did not appear to be intoxicated to me when they deplaned. The flight attendant explained that these passengers had used several curse words to express their non-compliance; the nature of which were degrading and derogatory. My impression was that both flight attendants were upset and fearful that these passengers would physically harm them. The police gathered names and information and released the passengers. Meanwhile I went into the terminal to get food for one of the flight attendants to ensure that these folks would not encounter each other again. Interestingly I passed these two coming up the stairs and heard the male passenger loudly state; 'she should have been choked.' This lent quite a bit of credence to the palpable fear these flight attendant's felt. I consider these passengers to be a risk to safety of other passengers and the flight crew.

Data retrieved from NASA's ASRS site as of April 2012 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.