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A B757 flight crew was notified by a flight attendant that a cabin window had shattered. The crew found no guidance in the flight manual; and maintenance was of little help; so they elected to divert to a nearby airport.
| Attributes | |
| ACN | 832256 |
| Time | |
| Date | 200904 |
| Local Time Of Day | 1201-1800 |
| Place | |
| Locale Reference | ZZZ.ARTCC |
| State Reference | US |
| Environment | |
| Flight Conditions | VMC |
| Aircraft 1 | |
| Make Model Name | B757-200 |
| Operating Under FAR Part | Part 121 |
| Flight Phase | Climb |
| Flight Plan | IFR |
| Component | |
| Aircraft Component | Cabin Window |
| Person 1 | |
| Function | Captain Pilot Not Flying |
| Experience | Flight Crew Last 90 Days 220 Flight Crew Total 23000 Flight Crew Type 6000 |
| Person 2 | |
| Function | Flight Attendant (On Duty) |
| Qualification | Flight Attendant Current |
| Events | |
| Anomaly | Aircraft Equipment Problem Less Severe |
Narrative:
Climbing through FL300; was notified by flight attendants that a passenger window between seats 13A and 14A had shattered. Leveled off and observed pressurization normal. After brief consultation with dispatch and maintenance; we elected to descend and divert to ZZZ1. Descent; approach; and landing were normal. We were unable to locate guidance in the flight manual for this situation; and maintenance had difficulty locating guidance; i.e.; which pane is structural. I feel this should be addressed.
Original NASA ASRS Text
Title: A B757 flight crew was notified by a Flight Attendant that a cabin window had shattered. The crew found no guidance in the flight manual; and maintenance was of little help; so they elected to divert to a nearby airport.
Narrative: Climbing through FL300; was notified by Flight Attendants that a passenger window between seats 13A and 14A had shattered. Leveled off and observed pressurization normal. After brief consultation with Dispatch and Maintenance; we elected to descend and divert to ZZZ1. Descent; approach; and landing were normal. We were unable to locate guidance in the flight manual for this situation; and Maintenance had difficulty locating guidance; i.e.; which pane is structural. I feel this should be addressed.
Data retrieved from NASA's ASRS site as of April 2012 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.