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A B747-400 pilot reports that flights with a minimum flight attendant crew compliment are not guarding the flight station entrance to security standards or servicing passengers adequately.
| Attributes | |
| ACN | 813449 |
| Time | |
| Date | 200811 |
| Local Time Of Day | 0001 To 0600 |
| Place | |
| Locale Reference | atc facility : zan.artcc |
| State Reference | AK |
| Altitude | msl single value : 35000 |
| Environment | |
| Weather Elements | Turbulence |
| Aircraft 1 | |
| Controlling Facilities | artcc : zan.artcc tower : sbgl.tower |
| Operator | common carrier : air carrier |
| Make Model Name | B747-400 |
| Operating Under FAR Part | Part 121 |
| Flight Phase | cruise : level |
| Flight Plan | IFR |
| Person 1 | |
| Affiliation | company : air carrier |
| Experience | flight time last 90 days : 200 flight time total : 25000 flight time type : 5000 |
| ASRS Report | 813449 |
| Events | |
| Anomaly | non adherence : company policies non adherence : far non adherence : published procedure |
| Independent Detector | other flight crewa |
| Resolutory Action | none taken : anomaly accepted |
| Supplementary | |
| Problem Areas | Cabin Crew Human Performance Company |
| Primary Problem | Company |
Narrative:
Captain called upper deck several times with no answer. Captain going on break. With relief pilots flying airplane captain went to upper deck galley. No flight attendant was manning upper deck. All flight attendants were downstairs. Upper deck cabin was left unattended with full passenger. Captain notified chief purser. Chronic problem with minimum crew of flight attendants. Company has left service low on man power and flight attendants have to leave upper deck cabin to help out with main cabin service or other duties. Very poor procedures and lack of security.
Original NASA ASRS Text
Title: A B747-400 PILOT REPORTS THAT FLIGHTS WITH A MINIMUM FLIGHT ATTENDANT CREW COMPLIMENT ARE NOT GUARDING THE FLIGHT STATION ENTRANCE TO SECURITY STANDARDS OR SERVICING PASSENGERS ADEQUATELY.
Narrative: CAPT CALLED UPPER DECK SEVERAL TIMES WITH NO ANSWER. CAPT GOING ON BREAK. WITH RELIEF PLTS FLYING AIRPLANE CAPT WENT TO UPPER DECK GALLEY. NO FLT ATTENDANT WAS MANNING UPPER DECK. ALL FLT ATTENDANTS WERE DOWNSTAIRS. UPPER DECK CABIN WAS LEFT UNATTENDED WITH FULL PAX. CAPT NOTIFIED CHIEF PURSER. CHRONIC PROB WITH MINIMUM CREW OF FLT ATTENDANTS. COMPANY HAS LEFT SVC LOW ON MAN PWR AND FLT ATTENDANTS HAVE TO LEAVE UPPER DECK CABIN TO HELP OUT WITH MAIN CABIN SVC OR OTHER DUTIES. VERY POOR PROCS AND LACK OF SECURITY.
Data retrieved from NASA's ASRS site as of May 2009 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.