Narrative:

Upon descent (after the cabin was secured for landing); I (flight attendant) was secured in my jumpseat when aircraft was in the approach descent. When I felt the aircraft pull up and out of descent; I knew immediately we were not landing; but unsure why. Knowing the flight deck would be calling me to let me know as soon as they could what was going on; I waited for their call while beginning to mentally prepare. After we had risen to an altitude and leveled off; I turned on the cabin lights. The captain called to say there was a missing light indicating a gear had not come down. He said we would be landing 'red' in emergency mode; and to prepare the cabin for such. He would give the PA to the passenger and give the same information to them. I was told I had about 7 mins to prepare. The pilots would confirm before we began our descent to land. Emergency trucks would be assisting us at the runway. I relocated a passenger (captain from another airline) to my first row to man the exit doors. Pulled the insert from my manual and began to prepare the cabin for a 'red' emergency; practiced the brace position with passenger; educated and confirmed knowledge of exit doors with able-bodied passenger in row 6. Directed the able-bodied passenger for evacuate/evacuation and escorting passenger away from aircraft; as well as instructing them to bring supplies of first aid containers. Captain called back and said we were ready to land. We agreed on flight director giving command of 'brace; brace.' I instructed the passenger at this command to begin bracing. The command came; we braced; I hollered 'heads down; stay down;' and continued the command. We landed; fire trucks present and following us off the runway to gate. We deplaned in normal fashion with a jetbridge; uneventful. Emergency responders came on board; spoke with pilots. Pilots and I debriefed. We called appropriate company contacts; filled out paperwork. Captain called and told me exactly step by step what the situation was; and how we were going to handle it. He told me to prepare for a 'red' emergency; and what to expect. He gave me the amount of time that was available; so I would know how long I had to prepare the cabin. Landing gear light bulbs were working; but one of the lights did not illuminate to indicate gear was locked in place. I don't know how it could have gone any better or been prevented. We felt we 3 worked very well and in sync and could not have done it any better. We all knew what we needed to do; no one set a tone of fear; and because of that; the passenger were very cooperative; without questioning. Every person on that aircraft had a job to do and we did it very well -- down to the passenger.

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Original NASA ASRS Text

Title: SF340 FLIGHT ATTENDANT REPORTS ACTIONS AND PREPARATIONS AFTER BEING INFORMED OF AN EMERGENCY LANDING; BY THE CAPTAIN; FOR AN UNSAFE LANDING GEAR INDICATION. LANDING IS NORMAL.

Narrative: UPON DSCNT (AFTER THE CABIN WAS SECURED FOR LNDG); I (FLT ATTENDANT) WAS SECURED IN MY JUMPSEAT WHEN ACFT WAS IN THE APCH DSCNT. WHEN I FELT THE ACFT PULL UP AND OUT OF DSCNT; I KNEW IMMEDIATELY WE WERE NOT LNDG; BUT UNSURE WHY. KNOWING THE FLT DECK WOULD BE CALLING ME TO LET ME KNOW AS SOON AS THEY COULD WHAT WAS GOING ON; I WAITED FOR THEIR CALL WHILE BEGINNING TO MENTALLY PREPARE. AFTER WE HAD RISEN TO AN ALT AND LEVELED OFF; I TURNED ON THE CABIN LIGHTS. THE CAPT CALLED TO SAY THERE WAS A MISSING LIGHT INDICATING A GEAR HAD NOT COME DOWN. HE SAID WE WOULD BE LNDG 'RED' IN EMER MODE; AND TO PREPARE THE CABIN FOR SUCH. HE WOULD GIVE THE PA TO THE PAX AND GIVE THE SAME INFO TO THEM. I WAS TOLD I HAD ABOUT 7 MINS TO PREPARE. THE PLTS WOULD CONFIRM BEFORE WE BEGAN OUR DSCNT TO LAND. EMER TRUCKS WOULD BE ASSISTING US AT THE RWY. I RELOCATED A PAX (CAPT FROM ANOTHER AIRLINE) TO MY FIRST ROW TO MAN THE EXIT DOORS. PULLED THE INSERT FROM MY MANUAL AND BEGAN TO PREPARE THE CABIN FOR A 'RED' EMER; PRACTICED THE BRACE POSITION WITH PAX; EDUCATED AND CONFIRMED KNOWLEDGE OF EXIT DOORS WITH ABLE-BODIED PAX IN ROW 6. DIRECTED THE ABLE-BODIED PAX FOR EVAC AND ESCORTING PAX AWAY FROM ACFT; AS WELL AS INSTRUCTING THEM TO BRING SUPPLIES OF FIRST AID CONTAINERS. CAPT CALLED BACK AND SAID WE WERE READY TO LAND. WE AGREED ON FLT DIRECTOR GIVING COMMAND OF 'BRACE; BRACE.' I INSTRUCTED THE PAX AT THIS COMMAND TO BEGIN BRACING. THE COMMAND CAME; WE BRACED; I HOLLERED 'HEADS DOWN; STAY DOWN;' AND CONTINUED THE COMMAND. WE LANDED; FIRE TRUCKS PRESENT AND FOLLOWING US OFF THE RWY TO GATE. WE DEPLANED IN NORMAL FASHION WITH A JETBRIDGE; UNEVENTFUL. EMER RESPONDERS CAME ON BOARD; SPOKE WITH PLTS. PLTS AND I DEBRIEFED. WE CALLED APPROPRIATE COMPANY CONTACTS; FILLED OUT PAPERWORK. CAPT CALLED AND TOLD ME EXACTLY STEP BY STEP WHAT THE SITUATION WAS; AND HOW WE WERE GOING TO HANDLE IT. HE TOLD ME TO PREPARE FOR A 'RED' EMER; AND WHAT TO EXPECT. HE GAVE ME THE AMOUNT OF TIME THAT WAS AVAILABLE; SO I WOULD KNOW HOW LONG I HAD TO PREPARE THE CABIN. LNDG GEAR LIGHT BULBS WERE WORKING; BUT ONE OF THE LIGHTS DID NOT ILLUMINATE TO INDICATE GEAR WAS LOCKED IN PLACE. I DON'T KNOW HOW IT COULD HAVE GONE ANY BETTER OR BEEN PREVENTED. WE FELT WE 3 WORKED VERY WELL AND IN SYNC AND COULD NOT HAVE DONE IT ANY BETTER. WE ALL KNEW WHAT WE NEEDED TO DO; NO ONE SET A TONE OF FEAR; AND BECAUSE OF THAT; THE PAX WERE VERY COOPERATIVE; WITHOUT QUESTIONING. EVERY PERSON ON THAT ACFT HAD A JOB TO DO AND WE DID IT VERY WELL -- DOWN TO THE PAX.

Data retrieved from NASA's ASRS site as of May 2009 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.