An air carrier flight attendant reports that a passenger service agent aggressively closed the aircr...

Attributes
ACN	790930
Time
Date	200806
Place
Locale Reference	airport : zzz.airport
State Reference	US
Altitude	agl single value : 0
Aircraft 1
Controlling Facilities	tower : zzz.tower
Operator	common carrier : air carrier
Make Model Name	Commercial Fixed Wing
Operating Under FAR Part	Part 121
Flight Phase	ground : preflight
Flight Plan	IFR
Person 1
Affiliation	company : air carrier
Function	flight attendant : on duty
Qualification	flight attendant : currently qualified
ASRS Report	790930
Person 2
Affiliation	company : air carrier
Function	other personnel other
Events
Anomaly	ground encounters : person non adherence : far non adherence : published procedure non adherence : company policies
Independent Detector	other other : 2 other other : 1
Resolutory Action	none taken : unable
Supplementary
Problem Areas	Company
Primary Problem	Company

Narrative:

The one passenger service rep that was working the flight aggressively removed a passenger from the plane (fight before slamming the door numerous times) because there was a seat dupe situation and out of consideration of how abusive the agent became with the passenger the crew did not feel comfortable with the agent's conduct and the door (1L) was closed with no usable exit from the aircraft. The agent did not confirm with the flight crew that it was ok to close (passenger were standing; bags were stowed; bins were closed; and no exits were usable). He just slammed the door (numerous times) because he was attempting to close the door too quickly -- the door bounced 4 separate attempted times before he successfully latched the door. The things that were blocking our exits from the aircraft were: 1L; jetbridge; 1R; bag ramp; 2L; caterers; 2R; caterers. This is the third time that agents have demanded to close the doors with no usable exits for crew or passenger.

Original NASA ASRS Text

Title: AN ACR FLT ATTENDANT REPORTS THAT A PAX SERVICE AGENT AGGRESSIVELY CLOSED THE ACFT DOOR LEAVING NO EXIT FOR CREW OR PAX IN AN EMER.

Narrative: THE ONE PAX SVC REP THAT WAS WORKING THE FLT AGGRESSIVELY REMOVED A PAX FROM THE PLANE (FIGHT BEFORE SLAMMING THE DOOR NUMEROUS TIMES) BECAUSE THERE WAS A SEAT DUPE SITUATION AND OUT OF CONSIDERATION OF HOW ABUSIVE THE AGENT BECAME WITH THE PAX THE CREW DID NOT FEEL COMFORTABLE WITH THE AGENT'S CONDUCT AND THE DOOR (1L) WAS CLOSED WITH NO USABLE EXIT FROM THE ACFT. THE AGENT DID NOT CONFIRM WITH THE FLT CREW THAT IT WAS OK TO CLOSE (PAX WERE STANDING; BAGS WERE STOWED; BINS WERE CLOSED; AND NO EXITS WERE USABLE). HE JUST SLAMMED THE DOOR (NUMEROUS TIMES) BECAUSE HE WAS ATTEMPTING TO CLOSE THE DOOR TOO QUICKLY -- THE DOOR BOUNCED 4 SEPARATE ATTEMPTED TIMES BEFORE HE SUCCESSFULLY LATCHED THE DOOR. THE THINGS THAT WERE BLOCKING OUR EXITS FROM THE ACFT WERE: 1L; JETBRIDGE; 1R; BAG RAMP; 2L; CATERERS; 2R; CATERERS. THIS IS THE THIRD TIME THAT AGENTS HAVE DEMANDED TO CLOSE THE DOORS WITH NO USABLE EXITS FOR CREW OR PAX.

Data retrieved from NASA's ASRS site as of May 2009 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.

An air carrier flight attendant reports that a passenger service agent aggressively closed the aircraft door leaving no exit for crew or passenger in an emergency.