Narrative:

I was wearing my ear buds and a continuous positive airway pressure (cpap) machine trying to nap and relax in a recliner in the sleep room; when the recliner was aggressively yanked forward by a captain. I was in shock by this behavior and jumped out of my chair asking him why would you do this? I would never do this to you? He stated I'm helping you move your chair and that per our pilot contract flight attendants aren't to be in this room anyway. This statement brought attention to the other flight attendants in the room. When yanking my chair forward he bumped the chair in front of me; another flight attendant was in [that seat]; and she also jumped up. I was in shock and frightened by his actions not knowing what to do. I just wanted to relax; everyone was yelling. Other flight attendants stated; 'read the sign on the door- we can be in here;' [they] were very upset by his statement and said 'let's take this to the manager' and left to see a manager. Flight attendant sitting across from me stated; I heard him ask but never heard me responded until after. Another flight attendant that was flying with him later was also in the room. Flight attendant in front of me said; I know you're scared I will go with you to talk to manager. We reentered the room with the captain and manager to show the manger what happened then back in to the hall as manager didn't want us to disturb everyone else but everyone was awake at this point. The whole time we are trying to talk to the manager; the captain is calling us liars; interrupting lunging forward toward the three of us. His behavior was very aggressive. The manager was trying to calm the situation by stating we are grown adults here and then we went in to her office as individuals the captain first. While talking with the manager asking her how to report this incident she said to send to both chief pilots; herself; and base manager emails; no need to contact human resource as can we can resolve this. I told her if I had to fly with him on my next flight; I would not feel comfort or safe with him. I've been a flight attendant for 18 years and have never witnessed anything like this. I hold our pilots to a high level of respect as leaders in our company and looked to them to keep me safe. I was to believe I was in a safe work environment so safe I could sleep and that did not happen on this day.

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Original NASA ASRS Text

Title: Air Carrier Flight Attendant reported being in shock after being aggressively awoken by a Captain during a rest break; Flight attendant expressed concerns of feeling unsafe and uncomfortable with the Captain.

Narrative: I was wearing my ear buds and a continuous positive airway pressure (CPAP) machine trying to nap and relax in a recliner in the sleep room; when the recliner was aggressively yanked forward by a Captain. I was in shock by this behavior and jumped out of my chair asking him why would you do this? I would never do this to you? He stated I'm helping you move your chair and that per our pilot contract flight attendants aren't to be in this room anyway. This statement brought attention to the other flight attendants in the room. When yanking my chair forward he bumped the chair in front of me; another Flight Attendant was in [that seat]; and she also jumped up. I was in shock and frightened by his actions not knowing what to do. I just wanted to relax; everyone was yelling. Other Flight Attendants stated; 'Read the sign on the door- we can be in here;' [they] were very upset by his statement and said 'let's take this to the manager' and left to see a manager. Flight Attendant sitting across from me stated; I heard him ask but never heard me responded until after. Another FA that was flying with him later was also in the room. Flight Attendant in front of me said; I know you're scared I will go with you to talk to manager. We reentered the room with the Captain and Manager to show the Manger what happened then back in to the hall as Manager didn't want us to disturb everyone else but everyone was awake at this point. The whole time we are trying to talk to the Manager; the Captain is calling us liars; interrupting lunging forward toward the three of us. His behavior was very aggressive. The Manager was trying to calm the situation by stating we are grown adults here and then we went in to her office as individuals the Captain first. While talking with the Manager asking her how to report this incident she said to send to both chief pilots; herself; and Base Manager emails; no need to contact Human Resource as can we can resolve this. I told her if I had to fly with him on my next flight; I would not feel comfort or safe with him. I've been a flight attendant for 18 years and have never witnessed anything like this. I hold our pilots to a high level of respect as leaders in our company and looked to them to keep me safe. I was to believe I was in a safe work environment so safe I could sleep and that did not happen on this day.

Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.