<< >> NASA ASRS Report 777450, November 2007

A dispatcher reports that a B757 was put back in service by someone calling themselves the dispatcher after a captain refused the aircraft for a gen problem.

Attributes
ACN	777450
Time
Date	200711
Local Time Of Day	1801 To 2400
Place
Locale Reference	airport : zzz.airport
State Reference	US
Altitude	agl single value : 0
Aircraft 1
Operator	common carrier : air carrier
Make Model Name	B757-200
Operating Under FAR Part	Part 121
Flight Phase	ground : preflight
Flight Plan	IFR
Person 1
Affiliation	company : air carrier
Function	other personnel
ASRS Report	777450
Events
Anomaly	aircraft equipment problem : less severe non adherence : published procedure non adherence : far non adherence : company policies other anomaly other
Independent Detector	other controllera other other : 2
Resolutory Action	none taken : unable
Supplementary
Problem Areas	Company
Primary Problem	Company

Narrative:

Flight ZZZ-ZZZ1 had placard left generator. Captain called prior to flight; approximately XA40Z to refuse the aircraft for the placard. A refusal was sent out and followed up with a call to B757 controller. At XB30Z I received a call from captain asking about the refusal. Controller said that dispatch had removed the refusal. I told her that I was the only dispatcher; and asked who she had spoken with; and she said dispatch. I find this disturbing that this company does not know who dispatch is; and we have wasted time and money; while this thing could have been repaired.

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Original NASA ASRS Text

Title: A DISPATCHER REPORTS THAT A B757 WAS PUT BACK IN SERVICE BY SOMEONE CALLING THEMSELVES THE DISPATCHER AFTER A CAPT REFUSED THE ACFT FOR A GEN PROBLEM.

Narrative: FLT ZZZ-ZZZ1 HAD PLACARD L GENERATOR. CAPT CALLED PRIOR TO FLT; APPROX XA40Z TO REFUSE THE ACFT FOR THE PLACARD. A REFUSAL WAS SENT OUT AND FOLLOWED UP WITH A CALL TO B757 CTLR. AT XB30Z I RECEIVED A CALL FROM CAPT ASKING ABOUT THE REFUSAL. CTLR SAID THAT DISPATCH HAD REMOVED THE REFUSAL. I TOLD HER THAT I WAS THE ONLY DISPATCHER; AND ASKED WHO SHE HAD SPOKEN WITH; AND SHE SAID DISPATCH. I FIND THIS DISTURBING THAT THIS COMPANY DOES NOT KNOW WHO DISPATCH IS; AND WE HAVE WASTED TIME AND MONEY; WHILE THIS THING COULD HAVE BEEN REPAIRED.

Data retrieved from NASA's ASRS site as of January 2009 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.