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A320 captain reports inexperienced marshaler failed to heed direction from wing walker to signal for a stop. Collision with misplaced jetway narrowly averted.
| Attributes | |
| ACN | 745023 |
| Time | |
| Date | 200707 |
| Local Time Of Day | 0601 To 1200 |
| Place | |
| Locale Reference | airport : clt.airport |
| State Reference | NC |
| Altitude | agl single value : 0 |
| Environment | |
| Flight Conditions | VMC |
| Aircraft 1 | |
| Operator | common carrier : air carrier |
| Make Model Name | A320 |
| Operating Under FAR Part | Part 121 |
| Flight Phase | ground : taxi |
| Flight Plan | IFR |
| Person 1 | |
| Affiliation | company : air carrier |
| Function | flight crew : captain oversight : pic |
| Qualification | pilot : atp |
| ASRS Report | 745023 |
| Person 2 | |
| Affiliation | company : air carrier |
| Function | other personnel |
| Events | |
| Anomaly | ground encounters : vehicle ground encounters other non adherence : company policies |
| Independent Detector | other other : 2 |
| Resolutory Action | other |
| Supplementary | |
| Problem Areas | Company |
| Primary Problem | Company |
Narrative:
Following marshaler's instructions; we stopped inches away from hitting the jetway with our left engine. The marshalers did not regard wing walker's instructions to stop. I believe that due to lack of training and proper supervision of new hires this was a tragedy nearly avoided. An obvious newly hired ramp marshaler nearly directed us into a jetway disregarding other ramp agents' attempts to stop us short of the left engine hitting the jetway. The gate is a turn in gate and needs a qualified; experienced ramp agent to handle a turn in gate. Ramp wing walker was summoned to captain to explain why we had to be towed back to deplane passenger. I contacted chief pilot. Better training and supervision of new hired ground personnel.
Original NASA ASRS Text
Title: A320 CAPTAIN REPORTS INEXPERIENCED MARSHALER FAILED TO HEED DIRECTION FROM WING WALKER TO SIGNAL FOR A STOP. COLLISION WITH MISPLACED JETWAY NARROWLY AVERTED.
Narrative: FOLLOWING MARSHALER'S INSTRUCTIONS; WE STOPPED INCHES AWAY FROM HITTING THE JETWAY WITH OUR L ENG. THE MARSHALERS DID NOT REGARD WING WALKER'S INSTRUCTIONS TO STOP. I BELIEVE THAT DUE TO LACK OF TRAINING AND PROPER SUPERVISION OF NEW HIRES THIS WAS A TRAGEDY NEARLY AVOIDED. AN OBVIOUS NEWLY HIRED RAMP MARSHALER NEARLY DIRECTED US INTO A JETWAY DISREGARDING OTHER RAMP AGENTS' ATTEMPTS TO STOP US SHORT OF THE L ENG HITTING THE JETWAY. THE GATE IS A TURN IN GATE AND NEEDS A QUALIFIED; EXPERIENCED RAMP AGENT TO HANDLE A TURN IN GATE. RAMP WING WALKER WAS SUMMONED TO CAPT TO EXPLAIN WHY WE HAD TO BE TOWED BACK TO DEPLANE PAX. I CONTACTED CHIEF PLT. BETTER TRAINING AND SUPERVISION OF NEW HIRED GND PERSONNEL.
Data retrieved from NASA's ASRS site as of January 2009 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.