Sgf controller described a pilot complaint regarding lack of service provided by FSS with regard to ...

Attributes
ACN	737923
Time
Date	200705
Local Time Of Day	0601 To 1200
Place
Locale Reference	airport : sgf.airport
State Reference	MO
Environment
Flight Conditions	VMC
Light	Daylight
Aircraft 1
Controlling Facilities	tracon : sgf.tracon
Operator	general aviation : personal
Make Model Name	Cessna 310/T310C
Operating Under FAR Part	Part 91
Flight Phase	climbout : initial
Flight Plan	IFR
Person 1
Affiliation	government : faa
Function	controller : departure
Qualification	controller : radar
Experience	controller radar : 17 controller time certified in position1 : 16
ASRS Report	737923
Events
Anomaly	other anomaly other
Independent Detector	other controllera
Resolutory Action	none taken : anomaly accepted
Supplementary
Problem Areas	FAA
Primary Problem	FAA

Narrative:

Pilot contacted ATC on approach frequency requesting to file an IFR flight plan from sgf to mississippi. Said he called FSS but was put on hold for over 1/2 hour and could not get them to file a flight plan for him. We filed the flight plan and gave the clearance.

Original NASA ASRS Text

Title: SGF CTLR DESCRIBED A PLT COMPLAINT REGARDING LACK OF SERVICE PROVIDED BY FSS WITH REGARD TO IFR FLIGHT PLAN FILING.

Narrative: PLT CONTACTED ATC ON APCH FREQ REQUESTING TO FILE AN IFR FLT PLAN FROM SGF TO MISSISSIPPI. SAID HE CALLED FSS BUT WAS PUT ON HOLD FOR OVER 1/2 HR AND COULD NOT GET THEM TO FILE A FLT PLAN FOR HIM. WE FILED THE FLT PLAN AND GAVE THE CLRNC.

Data retrieved from NASA's ASRS site as of January 2009 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.

Sgf controller described a pilot complaint regarding lack of service provided by FSS with regard to IFR flight plan filing.