|37000 Feet||Browse and search NASA's
Aviation Safety Reporting System
|Local Time Of Day||0601 To 1200|
|Locale Reference||airport : zzz.airport|
|Altitude||agl single value : 0|
|Operator||common carrier : air carrier|
|Make Model Name||B737-300|
|Operating Under FAR Part||Part 121|
|Flight Phase||ground : parked|
|Affiliation||company : air carrier|
|Function||flight crew : captain|
oversight : pic
|Experience||flight time last 90 days : 270|
flight time total : 12000
flight time type : 8000
|Affiliation||company : air carrier|
|Function||flight attendant : on duty|
|Anomaly||other anomaly other|
|Problem Areas||Cabin Crew Human Performance|
|Primary Problem||Cabin Crew Human Performance|
We were just about to push back for departure when I saw a man approach the left side of the aircraft with an 'a' frame ladder on wheels. He put the ladder up to the side of the aircraft; which concerned me so I opened my sliding window. He was banging the side of the aircraft to get the flight attendant to open 1L. When I asked him what he was doing; he idented himself as someone from the catering company; and he stated that he had some meals that he had to board. The jetway was already pulled away from the aircraft as we were about to push. I asked the flight attendant to disarm and open 1L so that she could get the meals handed to her. The flight attendant complied; but the door fully opened and they were unable to close the door from inside the airplane. This led to a ramper having to bring a belt loader up to the side of the aircraft with a guardrail up in order to close 1L. In hindsight; I should not have allowed the meals to be boarded this way as this is not safe. I'm not sure if it is even a legal way of accomplishing this task as we had passenger on the plane and the jetway was not pulled up to the aircraft. If I did violate SOP or FARS; it was certainly unintentional. So I'm writing this report so we can tell caterers to never approach the aircraft like this worker did; in attempt to get a flight attendant to open a door when the jetway is not up to the aircraft. I doubt it's legal to open the door when the jetway is not pulled up to the aircraft. The flight attendant could accidentally blow a slide; and the flight attendant could literally fall to his/her death if they were to slip or fall near the door entry. The caterers should just request that the jetway be returned to the aircraft or forego putting the meals on altogether. I should not have allowed them to open the door and will not in the future.
Original NASA ASRS Text
Title: B737 CAPTAIN REPORTS BOARDING LATE ARRIVING MEALS THROUGH THE 1L DOOR AFTER THE JETWAY HAS BEEN REMOVED AND THE INABILITY OF THE FLIGHT ATTENDANT TO CLOSE THE DOOR AFTER CATERING DEPARTURE.
Narrative: WE WERE JUST ABOUT TO PUSH BACK FOR DEP WHEN I SAW A MAN APPROACH THE L SIDE OF THE ACFT WITH AN 'A' FRAME LADDER ON WHEELS. HE PUT THE LADDER UP TO THE SIDE OF THE ACFT; WHICH CONCERNED ME SO I OPENED MY SLIDING WINDOW. HE WAS BANGING THE SIDE OF THE ACFT TO GET THE FLT ATTENDANT TO OPEN 1L. WHEN I ASKED HIM WHAT HE WAS DOING; HE IDENTED HIMSELF AS SOMEONE FROM THE CATERING COMPANY; AND HE STATED THAT HE HAD SOME MEALS THAT HE HAD TO BOARD. THE JETWAY WAS ALREADY PULLED AWAY FROM THE ACFT AS WE WERE ABOUT TO PUSH. I ASKED THE FLT ATTENDANT TO DISARM AND OPEN 1L SO THAT SHE COULD GET THE MEALS HANDED TO HER. THE FLT ATTENDANT COMPLIED; BUT THE DOOR FULLY OPENED AND THEY WERE UNABLE TO CLOSE THE DOOR FROM INSIDE THE AIRPLANE. THIS LED TO A RAMPER HAVING TO BRING A BELT LOADER UP TO THE SIDE OF THE ACFT WITH A GUARDRAIL UP IN ORDER TO CLOSE 1L. IN HINDSIGHT; I SHOULD NOT HAVE ALLOWED THE MEALS TO BE BOARDED THIS WAY AS THIS IS NOT SAFE. I'M NOT SURE IF IT IS EVEN A LEGAL WAY OF ACCOMPLISHING THIS TASK AS WE HAD PAX ON THE PLANE AND THE JETWAY WAS NOT PULLED UP TO THE ACFT. IF I DID VIOLATE SOP OR FARS; IT WAS CERTAINLY UNINTENTIONAL. SO I'M WRITING THIS RPT SO WE CAN TELL CATERERS TO NEVER APPROACH THE ACFT LIKE THIS WORKER DID; IN ATTEMPT TO GET A FLT ATTENDANT TO OPEN A DOOR WHEN THE JETWAY IS NOT UP TO THE ACFT. I DOUBT IT'S LEGAL TO OPEN THE DOOR WHEN THE JETWAY IS NOT PULLED UP TO THE ACFT. THE FLT ATTENDANT COULD ACCIDENTALLY BLOW A SLIDE; AND THE FLT ATTENDANT COULD LITERALLY FALL TO HIS/HER DEATH IF THEY WERE TO SLIP OR FALL NEAR THE DOOR ENTRY. THE CATERERS SHOULD JUST REQUEST THAT THE JETWAY BE RETURNED TO THE ACFT OR FOREGO PUTTING THE MEALS ON ALTOGETHER. I SHOULD NOT HAVE ALLOWED THEM TO OPEN THE DOOR AND WILL NOT IN THE FUTURE.
Data retrieved from NASA's ASRS site as of January 2009 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.