Narrative:

Around XA00 was found 1 fastener and nut plate missing at panel 446CL on engine #2 strut skirt inboard side. There were 2 technicians on duty -- me and XXX. XXX stayed at aircraft finishing #3 sck and I went over the department to check out parts needed and amm and ipc reference for a repair. Around XA50 after no success to find any fastener or nut plate; I went to other airline to try to find out the both parts. I had successful on fastener but no success with nut plate. I did a call to maintenance control to explain the facing situation that I was; and he said; let's make a conference call with engineering department to explain this situation. Then the engineer said; if you do not hold the correct nut plate for this panel (446CL) I cannot allow you to open a deferral with 1 fastener missing on that panel; because there is no reference on amm; or srm; or gmm for this one. Around XC00; I went back to the other airline to try one more time to find out a nut plate; no success again; but I found a self locking nut. Around XC20 I did a call back to maintenance control and said; I hold the correct fastener and the self locking nut (incorrect) part; then we did a conference call again with engineer. He said; if the parts that you have on hand matches with the applicable optional part set by amm you can use this self locking nut instead of the correct nut plate. At this time; both maintenance control and engineer request to me 10 mins for a closed meeting and said that; we will call you back in a few mins to solve this problem. So; I received flight XXX then XXX came back from the office and assume flight XXX until departure. 30 mins later; I had a call from maintenance control and he explain that no engineering document or deferral could be opened because the fastener and the self locking nut was installed and panel was secured and safe. So; I have asked for any reference and a negative answer I got. After aircraft XXX has been departed; I did a new call to maintenance control requesting an engineering document or any reference to be opened. Maintenance control request from us the available reference that was used; and we facsimile then the reference available and he told us that they will take care of this later. I assume my fault when I had request for an ETOPS control number without the complete paperwork on hands. I felt an under pressure situation. How maintenance control gave me an ETOPS control number without a complete paperwork on hands? Why; they didn't issue an engineering document in a given time frame; and did it later? Supplemental information from acn 732338: XXX told me that received a call from maintenance control saying that no engineering document or other reference will be needed at this time; because the panel was secured and safe and they will take care of this issue; so XXX request ETOPS number that was gave with no problem.

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Original NASA ASRS Text

Title: A 767-200 ACFT WITH CF6-80 ENGINES RELEASED FOR ETOPS SERVICE WITHOUT A COMPLETED REFERENCE FOR ALTERNATE LOCKING NUT INSTALLED.

Narrative: AROUND XA00 WAS FOUND 1 FASTENER AND NUT PLATE MISSING AT PANEL 446CL ON ENG #2 STRUT SKIRT INBOARD SIDE. THERE WERE 2 TECHNICIANS ON DUTY -- ME AND XXX. XXX STAYED AT ACFT FINISHING #3 SCK AND I WENT OVER THE DEPT TO CHK OUT PARTS NEEDED AND AMM AND IPC REF FOR A REPAIR. AROUND XA50 AFTER NO SUCCESS TO FIND ANY FASTENER OR NUT PLATE; I WENT TO OTHER AIRLINE TO TRY TO FIND OUT THE BOTH PARTS. I HAD SUCCESSFUL ON FASTENER BUT NO SUCCESS WITH NUT PLATE. I DID A CALL TO MAINT CTL TO EXPLAIN THE FACING SIT THAT I WAS; AND HE SAID; LET'S MAKE A CONFERENCE CALL WITH ENGINEERING DEPT TO EXPLAIN THIS SIT. THEN THE ENGINEER SAID; IF YOU DO NOT HOLD THE CORRECT NUT PLATE FOR THIS PANEL (446CL) I CANNOT ALLOW YOU TO OPEN A DEFERRAL WITH 1 FASTENER MISSING ON THAT PANEL; BECAUSE THERE IS NO REF ON AMM; OR SRM; OR GMM FOR THIS ONE. AROUND XC00; I WENT BACK TO THE OTHER AIRLINE TO TRY ONE MORE TIME TO FIND OUT A NUT PLATE; NO SUCCESS AGAIN; BUT I FOUND A SELF LOCKING NUT. AROUND XC20 I DID A CALL BACK TO MAINT CTL AND SAID; I HOLD THE CORRECT FASTENER AND THE SELF LOCKING NUT (INCORRECT) PART; THEN WE DID A CONFERENCE CALL AGAIN WITH ENGINEER. HE SAID; IF THE PARTS THAT YOU HAVE ON HAND MATCHES WITH THE APPLICABLE OPTIONAL PART SET BY AMM YOU CAN USE THIS SELF LOCKING NUT INSTEAD OF THE CORRECT NUT PLATE. AT THIS TIME; BOTH MAINT CTL AND ENGINEER REQUEST TO ME 10 MINS FOR A CLOSED MEETING AND SAID THAT; WE WILL CALL YOU BACK IN A FEW MINS TO SOLVE THIS PROB. SO; I RECEIVED FLT XXX THEN XXX CAME BACK FROM THE OFFICE AND ASSUME FLT XXX UNTIL DEP. 30 MINS LATER; I HAD A CALL FROM MAINT CTL AND HE EXPLAIN THAT NO ENGINEERING DOCUMENT OR DEFERRAL COULD BE OPENED BECAUSE THE FASTENER AND THE SELF LOCKING NUT WAS INSTALLED AND PANEL WAS SECURED AND SAFE. SO; I HAVE ASKED FOR ANY REF AND A NEGATIVE ANSWER I GOT. AFTER ACFT XXX HAS BEEN DEPARTED; I DID A NEW CALL TO MAINT CTL REQUESTING AN ENGINEERING DOCUMENT OR ANY REF TO BE OPENED. MAINT CTL REQUEST FROM US THE AVAILABLE REF THAT WAS USED; AND WE FAX THEN THE REF AVAILABLE AND HE TOLD US THAT THEY WILL TAKE CARE OF THIS LATER. I ASSUME MY FAULT WHEN I HAD REQUEST FOR AN ETOPS CTL NUMBER WITHOUT THE COMPLETE PAPERWORK ON HANDS. I FELT AN UNDER PRESSURE SIT. HOW MAINT CTL GAVE ME AN ETOPS CTL NUMBER WITHOUT A COMPLETE PAPERWORK ON HANDS? WHY; THEY DIDN'T ISSUE AN ENGINEERING DOCUMENT IN A GIVEN TIME FRAME; AND DID IT LATER? SUPPLEMENTAL INFO FROM ACN 732338: XXX TOLD ME THAT RECEIVED A CALL FROM MAINT CTL SAYING THAT NO ENGINEERING DOCUMENT OR OTHER REF WILL BE NEEDED AT THIS TIME; BECAUSE THE PANEL WAS SECURED AND SAFE AND THEY WILL TAKE CARE OF THIS ISSUE; SO XXX REQUEST ETOPS NUMBER THAT WAS GAVE WITH NO PROB.

Data retrieved from NASA's ASRS site as of January 2009 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.