B737-300 flight crew has the aircraft struck by the jetway while parked.

Attributes
ACN	728020
Time
Date	200702
Local Time Of Day	1201 To 1800
Place
Locale Reference	airport : zzz.airport
State Reference	US
Altitude	agl single value : 0
Environment
Flight Conditions	VMC
Aircraft 1
Operator	common carrier : air carrier
Make Model Name	B737-300
Operating Under FAR Part	Part 121
Flight Phase	ground : parked
Flight Plan	IFR
Person 1
Affiliation	company : air carrier
Function	flight crew : captain oversight : pic
Experience	flight time last 90 days : 40 flight time total : 16000 flight time type : 8000
ASRS Report	728020
Person 2
Affiliation	company : air carrier
Function	flight crew : first officer
Events
Anomaly	ground encounters other
Independent Detector	other flight crewa other flight crewb
Resolutory Action	none taken : detected after the fact
Consequence	other
Supplementary
Problem Areas	Company
Primary Problem	Company

Narrative:

Approximately 2 mins after the parking brake was set at the gate the jetway struck the airplane very hard while being maneuvered by the cust service rep. The impact was harder than either the first officer or myself have ever experienced. While passenger were deplaning; a ramp worker who had been inserting the nosewheel bypass steering pin came up to the cockpit and reported he had been knocked to the ground by the impact. He also said the nosewheel of the aircraft moved about 3 inches to the right when the jetway struck. A maintenance report and verbal call to maintenance were made reporting the incident and requesting that the aircraft be inspected for damage.

Original NASA ASRS Text

Title: B737-300 FLT CREW HAS THE ACFT STRUCK BY THE JETWAY WHILE PARKED.

Narrative: APPROX 2 MINS AFTER THE PARKING BRAKE WAS SET AT THE GATE THE JETWAY STRUCK THE AIRPLANE VERY HARD WHILE BEING MANEUVERED BY THE CUST SVC REP. THE IMPACT WAS HARDER THAN EITHER THE FO OR MYSELF HAVE EVER EXPERIENCED. WHILE PAX WERE DEPLANING; A RAMP WORKER WHO HAD BEEN INSERTING THE NOSEWHEEL BYPASS STEERING PIN CAME UP TO THE COCKPIT AND RPTED HE HAD BEEN KNOCKED TO THE GND BY THE IMPACT. HE ALSO SAID THE NOSEWHEEL OF THE ACFT MOVED ABOUT 3 INCHES TO THE R WHEN THE JETWAY STRUCK. A MAINT RPT AND VERBAL CALL TO MAINT WERE MADE RPTING THE INCIDENT AND REQUESTING THAT THE ACFT BE INSPECTED FOR DAMAGE.

Data retrieved from NASA's ASRS site as of January 2009 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.