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ZSU controller expressed concern regarding chronic land line failures and management's closure of an ucr; at the local level; prior to fixing the problem.
| Attributes | |
| ACN | 719394 |
| Time | |
| Date | 200612 |
| Place | |
| Locale Reference | atc facility : zsu.artcc |
| State Reference | PR |
| Environment | |
| Light | Daylight |
| Person 1 | |
| Affiliation | government : faa |
| Function | controller : radar |
| Qualification | controller : radar |
| ASRS Report | 719394 |
| Events | |
| Anomaly | other anomaly other |
| Independent Detector | other controllera |
| Resolutory Action | none taken : anomaly accepted |
| Supplementary | |
| Problem Areas | FAA |
| Primary Problem | FAA |
| Situations | |
| ATC Facility | procedure or policy : zsu.artcc |
Narrative:
At ZSU facility a ucr was filed reporting land lines OTS frequently. They (the agency) closed the ucr at facility level without fixing this situation. We still lose land lines very often. We are following the LOA's procedures with land lines OTS but during this time of the year when the traffic is 3 times more we need the safest and more efficient method of communication.
Original NASA ASRS Text
Title: ZSU CTLR EXPRESSED CONCERN REGARDING CHRONIC LAND LINE FAILURES AND MGMNT'S CLOSURE OF AN UCR; AT THE LCL LEVEL; PRIOR TO FIXING THE PROB.
Narrative: AT ZSU FACILITY A UCR WAS FILED RPTING LAND LINES OTS FREQUENTLY. THEY (THE AGENCY) CLOSED THE UCR AT FACILITY LEVEL WITHOUT FIXING THIS SITUATION. WE STILL LOSE LAND LINES VERY OFTEN. WE ARE FOLLOWING THE LOA'S PROCS WITH LAND LINES OTS BUT DURING THIS TIME OF THE YEAR WHEN THE TFC IS 3 TIMES MORE WE NEED THE SAFEST AND MORE EFFICIENT METHOD OF COM.
Data retrieved from NASA's ASRS site as of January 2009 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.