Narrative:

The customer service representative did not knock before opening door 1L; causing the slide to fall out. The door was armed for pushback. I was standing by the door 1L all ready to begin the safety demonstration along with XXX flight attendant #2 who was standing next to me in the aisle. The cabinet door prevented the 1L door from coming in all the way before we yelled for the customer service representative to stop! And stand back! 3 of my first class passenger also mentioned to me they did not hear a knock at the door before it was suddenly opened. The aircraft is a B737; door was not cracked.

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Original NASA ASRS Text

Title: A B737-500 FLT ATTENDANT RPTS THAT A CUSTOMER SVC REPRESENTATIVE ATTEMPTED TO OPEN THE MAIN CABIN DOOR AFTER IT WAS SECURED; CAUSING THE SLIDE TO FALL OFF.

Narrative: THE CUSTOMER SVC REPRESENTATIVE DID NOT KNOCK BEFORE OPENING DOOR 1L; CAUSING THE SLIDE TO FALL OUT. THE DOOR WAS ARMED FOR PUSHBACK. I WAS STANDING BY THE DOOR 1L ALL READY TO BEGIN THE SAFETY DEMO ALONG WITH XXX FLT ATTENDANT #2 WHO WAS STANDING NEXT TO ME IN THE AISLE. THE CABINET DOOR PREVENTED THE 1L DOOR FROM COMING IN ALL THE WAY BEFORE WE YELLED FOR THE CUSTOMER SVC REPRESENTATIVE TO STOP! AND STAND BACK! 3 OF MY FIRST CLASS PAX ALSO MENTIONED TO ME THEY DID NOT HEAR A KNOCK AT THE DOOR BEFORE IT WAS SUDDENLY OPENED. THE ACFT IS A B737; DOOR WAS NOT CRACKED.

Data retrieved from NASA's ASRS site as of January 2009 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.