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Dispatcher fails to amend release for flight that diverts to another airport due to WX at destination. Captain of flight had failed to inform in a timely manner due to workload.
| Attributes | |
| ACN | 630790 |
| Time | |
| Date | 200409 |
| Day | Mon |
| Local Time Of Day | 0601 To 1200 |
| Place | |
| Locale Reference | airport : zzz.airport |
| State Reference | US |
| Aircraft 1 | |
| Controlling Facilities | artcc : zzz.artcc tower : zzz.tower |
| Operator | common carrier : air carrier |
| Make Model Name | B737 Undifferentiated or Other Model |
| Operating Under FAR Part | Part 121 |
| Flight Phase | cruise : level |
| Flight Plan | IFR |
| Person 1 | |
| Affiliation | company : air carrier |
| Function | other personnel |
| ASRS Report | 630790 |
| Person 2 | |
| Affiliation | company : air carrier |
| Function | flight crew : captain oversight : pic |
| Events | |
| Anomaly | inflight encounter : weather non adherence : company policies non adherence : far non adherence other |
| Independent Detector | other flight crewa |
| Resolutory Action | flight crew : exited adverse environment flight crew : diverted to another airport flight crew : executed missed approach |
| Consequence | other |
| Supplementary | |
| Problem Areas | Flight Crew Human Performance Weather Company |
| Primary Problem | Company |
Narrative:
I discovered flight #X was diverting himself after he told operations to inform dispatch that he was going to ZZZ and would arrive with about 45000 pounds of fuel. He told them he was busy. I attempted to contact him approximately 5 mins later, he didn't respond. I called him later when he was in range to confirm new destination and spoke with him later on landline. He said runway 10L/28R was closed due to some security issue. He was making approach to runway 10R but a thunderstorm was over the approach end and due to another small thunderstorm nearby he didn't feel comfortable holding. I overlooked making amendment to release.
Original NASA ASRS Text
Title: DISPATCHER FAILS TO AMEND RELEASE FOR FLT THAT DIVERTS TO ANOTHER ARPT DUE TO WX AT DEST. CAPT OF FLT HAD FAILED TO INFORM IN A TIMELY MANNER DUE TO WORKLOAD.
Narrative: I DISCOVERED FLT #X WAS DIVERTING HIMSELF AFTER HE TOLD OPS TO INFORM DISPATCH THAT HE WAS GOING TO ZZZ AND WOULD ARRIVE WITH ABOUT 45000 LBS OF FUEL. HE TOLD THEM HE WAS BUSY. I ATTEMPTED TO CONTACT HIM APPROX 5 MINS LATER, HE DIDN'T RESPOND. I CALLED HIM LATER WHEN HE WAS IN RANGE TO CONFIRM NEW DEST AND SPOKE WITH HIM LATER ON LANDLINE. HE SAID RWY 10L/28R WAS CLOSED DUE TO SOME SECURITY ISSUE. HE WAS MAKING APCH TO RWY 10R BUT A TSTM WAS OVER THE APCH END AND DUE TO ANOTHER SMALL TSTM NEARBY HE DIDN'T FEEL COMFORTABLE HOLDING. I OVERLOOKED MAKING AMENDMENT TO RELEASE.
Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.